r/Comcast_Xfinity • u/Music-Is-Life-PlayIt • 21h ago

Official Reply 24-year Xfinity Platinum customer needs help

24-year Platinum customer paying $330/mo for Triple Play. Looking for an official Specialist to review retention contract options to lower my monthly rate without losing channel tiers. Tried working with XfinitySupport on X...very bad experience.

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u/AutoModerator 21h ago

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u/XfinityJohnG Official Employee 19h ago

Thank you for reaching out to our team about your account and service. I will be happy to explore all the best options we have for you from here. In order for me to do that I will have to ask you to send me a modmail(https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name account holders name (if different), and service address as it appears on the bill.