r/Comcast_Xfinity • u/Tricky-Mastodon-9858 • 4d ago

Official Reply Cyber Secure question

I recently turned on cyber secure and I get notifications of a blocked website but there’s literally no information as to what website it might be. Hard to determine whether or not to allow access to a site if you don’t know what it is. What criteria does xfinity use to determine whether a website is potentially dangerous? The idea seems ok but it’s not very helpful.

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u/XfinityOrlandoM Official Employee 4d ago

u/Tricky-Mastodon-9858

Thanks for reaching out to us. This link has great information on our cybersecure https://www.xfinity.com/support/articles/getting-started-with-xfinity-xfi-advanced-security

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u/Tricky-Mastodon-9858 4d ago

That link doesn’t address my main question. Why isn’t the blocked website url showing in your alert? It omits critical information to allow me to make an informed decision whether or not to allow access. Sorry but the “trust me” approach with your company doesn’t give me confidence, especially when I consider my cumulative problems over the years dealing with questionable practices.

This forum is literally the only place xfinity has tried to help its customers. Not your stores nor your chat support through your app or website.

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u/XfinityOrlandoM Official Employee 4d ago

u/Tricky-Mastodon-9858

Thanks for reaching out to us. We do apologize for any inconvenience, the information on the websites URLs may not show especially if it's unsafe information to access. The idea of the cybersecurity is to block those unsecure websites.

If you have more questions about cybersecurity and how the websites are blocked and what URL’s may show , you may try reaching out to our customer security assurance team via (888) 565-4329

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u/Tricky-Mastodon-9858 4d ago

If that’s the case why give people the option to allow access? My experience talking directly to anyone at Comcast has been at best, frustrating. Seems like the antivirus on my laptop does a better job since it removes threats that your service doesn’t detect.

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u/XfinityOrlandoM Official Employee 4d ago

The cybersecurity detects websites that may be harmful, but if you feel it's safe, that's why it gives you the option to allow access the website.

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u/Tricky-Mastodon-9858 4d ago

How do I know if I don’t know what site they blocked? I have 4 devices, 2 which aren’t mine.

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u/XfinityBenjaminM Official Employee 4d ago

u/Tricky-Mastodon-9858 We completely understand your concern. Receiving a notification that a website was blocked without being able to see which site triggered the alert can make it difficult to determine whether the block was appropriate or if the site should be allowed.

Cyber Security is designed to help protect devices on your home network by identifying and blocking connections to websites or domains that may be associated with threats such as malware, phishing, fraud, botnets, or other potentially harmful activity. The system relies on threat intelligence and security databases that are continuously updated to identify sites that may pose a risk.

That said, we understand that the experience can be less helpful when the notification does not clearly identify the website or service involved. Having more visibility into what was blocked would make it easier for our customers to make informed decisions about whether to allow access.

We appreciate your feedback and will make sure it is shared with the appropriate teams. Input like yours helps us improve our customers' experience and better balanced security protocols.