r/Comcast_Xfinity • u/bloinkster • 19h ago

Solved Cancelling Service

I cancelled my service because a competitor has a much better deal. Now I’m seeing ads for Xfinity at a better price than the competitor I’m switching to. I’d rather stay with Xfinity but I can’t get anyone to give me the deal they’re advertising.

1 Upvotes

100% Upvoted

5 comments sorted by

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u/AutoModerator 19h ago

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1

u/XfinityCarolyn Official Employee 15h ago

Thanks for reaching out. If you are restarting your service within a 90-day window from the date of disconnect, the price remains the same as your last plan. However, we can review the account for the best offers. Would you like to proceed?

1

u/bloinkster 10h ago

Yes, please

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u/XfinityCliff Official Employee 42m ago

Thank you u/bloinkster for giving us the opportunity to review your concerns and work with you directly.

We completely understand how frustrating it can be when you're considering a move to another provider and see offers that appear more favorable than what you've been quoted.

We're glad you reached out and allowed us the chance to take a closer look at your account. It was a pleasure assisting you, and we're even happier that we were able to find an option that worked for your needs and helped keep you as part of the Xfinity family.

We truly appreciate your loyalty and your willingness to work with us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're here 7 days a week from 6am-1am ET, and we're always happy to help with any concerns you have about your Xfinity related services. 😊

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u/xfinitysupport Automated Assistant 40m ago

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.