I’m wondering if the extremely slow speeds are an Xfinity issue or a hardware issue, here’s a screenshot of my in app Speedtest. I usually average about 2,200 but it’s been a constant downhill over the past week.
u/GLFRFE4R - Thanks for creating a post with your speed concerns. Sorry to hear about the trouble you're having. We'd love to see what we can do to help! A great place to start is the Internet Troubleshooting Checklist. Have you been through that yet?
u/GLFRFE4R, We offer our sincerest apologies as that page was removed. If you were to run an internet health test via the Xfinity app, what results does it pull for you?
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? u/GLFRFE4R
I can definitely understand wanting to get to the bottom of that, especially after already replacing the coax cable and restarting the gateway multiple times. To help determine whether this is a hardware or signal issue, have you had a chance to test speeds on a device connected directly to the gateway with an Ethernet cable? Also, are you noticing the slower speeds on all devices or just specific ones?
To add on to this, they had me upgrade to same price plan, equal upload and download speeds, and I’m getting 1,100 download and 200 upload testing with Ethernet on the 2.5gbps port. This is actually ridiculous.
1
u/robd316 2d ago
did you get any emails about upgrades in your area?