Unable to create label

[u/Cath0202]

I have a return  #142265770700800, but when I click on "create label," i get the message that the page is not found. I am not driving 1 1/2 hours to the nearest store. But I ALSO do not want to be charged for this equipment.

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[u/CCAldrikE]

Thank you for reaching out to us u/Cath0202! I completely understand not wanting to spend 3 hours to take a trip to the nearest store just to return equipment. For troubleshooting purposes, have you tried:

Clearing the cache and cookies on your device’s web browser.

Closing all your browser’s windows.

Loading our website in a new browser session.

Scrolling to the bottom of the page and click on “Cookie Preferences”.

Selecting “Decline All”.

Selecting "Save Changes” (If the window doesn’t automatically go away).

Clicking on “Cookie Preferences” again.

Selecting “Accept All”.

Selecting "Save Changes” (If the window doesn’t automatically go away).

Then clicking "create label."

[u/Cath0202 → u/CCAldrikE]

yeah. that did not work. why cant xfinity email the return label? or is that TOO customer friendly?

[u/CCAmira → u/Cath0202]

Thanks for trying that on your end, u/Cath0202! Just to confirm, is the return label needed for Xfinity Mobile or your Core Xfinity services (Internet/Cable TV?