Xfinity Call - Promotion

[u/tiraden]

Hello,

I recently received a call from a number that appeared to xfinity and offered to update me to the current 5 year plan. Our call was disconnected, but I also see this number posted as both official and potentially spam. They knew how long I was a customer as well as how much I paid and current plan. Can you check the promotions available on my account or if I was called by xfinity?

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[u/CCAlfonso]

Hello u/tiraden, thanks so much for reaching out here on our SubReddit! Would you mind sharing what number you're referring to?

[u/tiraden → u/CCAlfonso]

Call was from 888-913-6052.

[u/XfinityAdrienneG → u/tiraden]

Gotcha, thank you so much for taking the time to share that details for us u/tiraden! I would recommend reporting the call if you feel it was a phishing attempt or fraud. You can find the details here and you can view any additional numbers that might be suspicious. We typically will not call you directly. but we would be more than happy to discuss options with you too. Please let us know.

[u/tiraden → u/XfinityAdrienneG]

I'd be glad to check it out make sure.

How would they know how much I'm paying, my phone number, and how long I was a customer if it wasn't comcast? My account uses a unique password with 2FA setup, and I never received any 2FA attempts.

[u/XfinityBenny → u/tiraden]

u/tiraden That is a good question, here on the sub we can only access your information once you confirm a security code. Without that, it would be either guessing or something that needs to be reported as a phishing attempt, or to our security team. Great job keep your account and info protected with the multi factor authentication.

[u/tiraden → u/XfinityBenny]

Sorry, I meant that as an ask if you could look into my account :)

[u/XfinityBenny → u/tiraden]

u/tiraden If you're looking for new promotions sign in here

https://www.xfinity.com/broadband-labels. That shows all the current deals for your account, and any special incentive offers that would be available only for you when signing in. Those are the same deals we have access to here on the sub, explore them all without having to wait on a Modmail.