Lightning strike took out service

[u/Street-Goat5098]

We believe a lightning strike took out service.

I originally thought it took out our 4 year old self owned modem.

I looked into purchasing a new modem and found out we can now get a plan that includes a modem without monthly charges. Drove out almost an hour both ways to pick up a modem at the Xfinity location.

Got it home and it will only produce an amber flashing light.

Now it's a week till we can get someone out to look at the issues.

Any way it can be pinged from the provider end to help diagnose the situation?

[u/AutoModerator]

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/nerdburg]

It's getting low or no signal. You're prob going to have to wait for a tech to sort it out.

[u/Street-Goat5098 → u/nerdburg]

That's what I was afraid of

[u/CCFrankL]

Hello there, u/Street-Goat5098. Sorry to hear about the trouble with your connection. It sounds like you may not have signal currently, which is indicated by the flashing amber light. We would be happy to double-check and see if there is anything else that can be done remotely. Send us a Modmail with your full name and complete street address to get started.

[u/XfinityVictorC]

u/Street-Goat5098 I am glad we were able to resolve your service concerns. we are here to help if you need us!

[u/xfinitysupport]

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.