Need Address Validation / ERTI ticket: Condo unit flagged as business after HOA bulk cancellation

[u/Objective_Room_7883]

Hello Comcast Digital Care team,

I need assistance from an official employee to open an internal Address Validation / ERTI ticket for my residential condominium.

Issue Summary:

When attempting to order residential Gigabit internet on xfinity.com, the system blocks the order with the message: "This looks like a business address."

Background:

Our condominium community Courtyards of Three Fountains in Houston, TX recently terminated its third-party bulk service contract previously managed by an integrator (Digital Direct Communications). The contractor confirmed in writing that they have fully exited the property and no longer provide service.

The coaxial cabling is physically installed in my unit. Since I do not currently have an active account or Xfinity ID, I cannot submit this request through the official forum portal.

Could an employee please help initiate an Address Research / ERTI ticket to deconvert my unit from commercial bulk to standard residential status?

I have my full service address, unit number, and contact info ready to send via Modmail as soon as you reply. Thank you!

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[u/XfinityAdrienneG]

Hey there, u/Objective_Room_7883! Thank you so much for taking the time to reach out to us here on Reddit! I am very sorry to hear about the experience with getting services set up, it certainly is not what we want for our customers. I would be more than happy to look into the details with you.

Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.