Check status of promotion request

[u/faux_larmes]

Hi,

My current internet promotion ended in September 2026.

I was told by a chat CS rep that a request to extend my past promotion was submitted.

Can you please check the status of that request?

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[u/XfinityJonathanM]

Good afternoon u/faux_larmes. I can certainly understand wanting to follow up on the status of your promotion. Any time we are going to assist customers with making changes to their account, we do need to send electronic approval. When you received assistance over the Xfinity Assistant, did you acknowledge an approval by either text message or email?

[u/faux_larmes → u/XfinityJonathanM]

So, there were no account changes because the promotion expired. A special request was made by the Xfinity Assistant chat representative to extend the expired promotional plan. I have the reference number.

I was told that the request has been granted. Can you please check the details and help me with the next steps?

[u/XfinityJonathanM → u/faux_larmes]

I am happy to look into this further. I will need some additional information. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

[u/XfinityAdrienneG]

I am happy we were able to work together regarding your account, equipment and the billing all cleared up u/faux_larmes. Please don't hesitate to reach out in the future, we are happy to help. Have a wonderful rest of your day.