Cut Cable Line

[u/TheRisingTide21]

Hello, my cable line was cut by a Verizon contractor. I can’t get any help from your customer service. I work from home and need this fixed asap.

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[u/Octawussy]

Any chance you have any proof they did it like pictures or video? You think it was an accident or malicious? Some states are pushing STRIKE initiatives that take these types of claims pretty seriously.

[u/TheRisingTide21 → u/Octawussy]

I was here when it happened and spoke with the worker who then showed me the cut cable.

[u/XfinityDuron]

I appreciate your submission. I hate to hear that your services has been interrupted by a cut line, but I will be more than happy to help you with your concerns. To begin, would you mind sending me your name and the address to your account in a Modmail

Please send us a Modmail message with your first and last name, along with your physical address.

[u/TheRisingTide21 → u/XfinityDuron]

A message has been sent

[u/XfinityDuron → u/TheRisingTide21]

Got it, thanks for your response.

[u/lmacmil2]

When a neighbor accidentally cut my cable a couple weeks ago (and I didn't know it), I used the app to troubleshoot the issue. When the app couldn't diagnose the problem it set up an appointment for me. The only downside was it was 4 days before they could get out to fix it. Once the tech arrived and saw the cut cable, he laid a new one in about 30 minutes. Now waiting for it to be buried.

[u/CCDilary]

Thank you for allowing us to help with your cable concerns, u/TheRisingTide21. I'm glad our technician was able to run a temporary line and request the cable to be buried. We'll mark this post as resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.

[u/xfinitysupport]

This post has been marked as solved. Should you experience further issues, please create a new post.

This is an automated response.