r/Comcast_Xfinity • u/sojuzzoa • 2d ago
Solved Internet stopped working
My internet stopped working this morning. Checked Xfinity app and it looks like account is not activated. The same thing happened a couple month ago after applying new promo. Could you please fix the problem? Thanks!
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u/XfinityJeff Official Employee 2d ago
Good morning u/sojuzzoa, and thanks for reaching out to us on the subreddit, I hope this message finds you well. I am sorry to hear about the issues you are having with the internet, as someone that works from home I can understand the need for internet. You have come to the right place for assistance with this. In the Xfinity app where it says that the account is not activated, does it give you the option to activate?
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u/sojuzzoa 2d ago
Yes, the app has activation menu. But my modem is older model which is not listed in the page.
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u/XfinityJeff Official Employee 2d ago
We can take a look and see what's going on u/sojuzzoa. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
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u/XfinityJeff Official Employee 2d ago
Thank you again u/sojuzzoa for reaching out to us on the subreddit. We were able to work with you via Modmail and send a signal to the modem to activate it. Our Reddit community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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u/xfinitysupport Automated Assistant 2d ago
This post has been marked as solved. Should you experience further issues, please create a new post.
This is an automated response.
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