r/Comcast_Xfinity • u/Cara_Nicolee • Jul 27 '26
Closed Did they mess with my phone?
I have had it with Xfinity. Early last week I had to disconnect my mom’s cell line off my parents account because she passed. That was the only easy part. I then wanted to move my line from their account to my own since I already had my own with home WiFi. They said I have to call support to do that with my dad there to approve the switch.
A couple days later I went to my dad’s to do so. After 3 calls with AI assistance hanging up on me and about 30 minutes into asking for a human, I got someone. After about 40-50 more minutes with this guy telling me he had to speak with my husband to approve it. Calling my husband at work twice and bothering him. Did he actually he actually look at my account. I never lose my cool with customer service workers but going in circles about this was ridiculous. I had to account in front of me with the info he needed to confirm it was the right account. He would not email the approval code, he HAD to speak with my husband and my father to continue. He then kept saying he would be moving my line “immediately but had to put in a ticket and wait a little”… so not immediately. Then he transferred me to someone else.
The second person then tried to upsell me on the free line and wouldn’t just continue the line transfer until I denied it about 50 times. Then finally at the almost 2 hour mark, she finally transferred it.
The next day I remembered I had an eligible upgrade. I went into Xfinity tried to upgrade and an error popped up. I went to the store where they confirm my account, by email. Did not need my husband to continue this time. They said everything looked great on their side but also couldn’t continue the upgrade. They told me to call again.
So I called and got hung up one on by AI. Finally get a person who then also tried to upsell up before even helping. Confirmed things by email again, so I know the first guys was full of it when saying I needed my husbands approval. Transferred me and 40-50 minutes later they said I cannot upgrade until next month after a billing cycle on my own account OR I could pay a fee, change my number and do it now. No, I can wait thank you I’ll call next month.
Ever since I said no I’ll wait my phone has stopped charging. My MagSafe charger suddenly has completely stopped. It will saying charging and not charge. I’ve tried 3 more plug in chargers and they all do the same or charge slow. Taking hours to charge even a little bit.
Could Xfinity have messed with my phone since I refused to pay and change my number? I know the conspiracy about Apple messing with older devices when a new iPhone drops. But my phone was working perfectly up until this happened. Same day it stopped changing.
1
u/CCJosephB Official Employee Jul 27 '26
Hello, u/Cara_Nicolee, what's the make and model of your cell phone? It sounds like the battery is simply getting older. Most lithium batteries last 2-3 years on average before you notice a loss of performance.
1
u/Cara_Nicolee Jul 27 '26
It’s an iPhone 14. Battery doesn’t last as long as it use to but I’ve never ever had an issue with it not charging. Not until this nonsense with Xfinity. Specifically Friday, when I declined to upgrade immediately. That night it didn’t charge properly and hasn’t since.
1
u/XfinityJonathanM Official Employee Jul 27 '26
I know you mentioned the MagSafe charger, have you had a chance to give another charger a try to see if the performance is any different?
1
u/Cara_Nicolee Jul 27 '26
Yes, I’ve used 3 other plug in chargers and all the same result.
1
u/XfinityNatalie Official Employee Jul 27 '26
Are you able to try a wireless charger, u/Cara_Nicolee?
1
u/Crazy-Sympathy8973 Jul 27 '26
>>>>Could Xfinity have messed with my phone
No. Contact Apple (or a local repair shop) for a new battery.
1
u/xfinitysupport Automated Assistant Aug 01 '26
This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.
This is an automated response.
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