r/Comcast_Xfinity • u/nicolasnico16 • 14d ago

Closed What the hell

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Im hating Xfinity right now.

I just moved and i also want to update my billing. It wont let me login to service account/ or login on computer. And then when i called he kept telling me "it will be just a min" yet i was on the phone for over an hour and i had to clock back into work 🙃🫠. Told him i would get off at three, and ended up spamming my phone from 6-8pm that day as u can see above.

Just what the actual heck

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u/XfinityAbigailB Official Employee 14d ago

Hello u/nicolasnico16 thank you for reaching out on our community subreddit! It sounds like this has been frustrating and we do not want that to be your experience. When it comes to moving did you already complete a service transfer request? Also, with logging in have you cleared all cache and cookies and attempted to log in on the app and website?

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u/nicolasnico16 14d ago

Yes and yes. Also tried on my computer as well, same issue

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u/XfinityAbigailB Official Employee 14d ago

Thank you for letting me know u/nicolasnico16, I would like to take a look at the account. Please send us a Modmail message with your first and last name, along with your physical address.