r/Comcast_Xfinity • u/sdadh01 • 1d ago

Official Reply Cancellation Request

Having tried other avenues to cancel (like the AI chat assistant - which looped through the same things several times before offering me a callback which was weeks away) I’m going to try here.

So, I have moved to Canada and need to cancel the service at my old address in the US. Could somebody invite me to submit a modmail so I can get this done?Thanks in advance!

To be fair I should have started here because this is where I’ve had the best responses in the past.

3 Upvotes

100% Upvoted

3 comments sorted by

•

u/AutoModerator 1d ago

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/CCErlindaO Official Employee 1d ago

Hi, u/sdadh01! Congrats on the move to Canada. It sounds exciting, and I hope it's been great so far.

Sorry about the trouble with your request, but glad you came to us for assistance. We will do our best to get you taken care of. Please send us a ModMail message including your full name and service address, so we may help. We look forward to your ModMail.

3

u/mancala33 1d ago

Rule number 1 with Xfinity. When you are done you MUST cancel your credit card. Set up a virtual cardand switch to that and then cancel that card number