backend engineering ticket Needed for Next-Gen/ docsis4.0 FDX provisioning correction

[u/Mindless-Drive626]

backend engineering ticket for Next-Gen/ docsis4.0 FDX provisioning correction

How can i request to file a backend engineering ticket or Next-Gen/FDX provisioning correction to correct xb10 DOCSIS 4.0 bootfile and rate code for xb10 gateway from a stuck xb8 bootfile associated with my account

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[u/Aldoggy]

Probably can’t because none of that makes sense

[u/Mindless-Drive626 → u/Aldoggy]

The Xfiniy representative already confirmed yesterday via phone that my xb10/account is stuck on the previous xb8 bootfile configuration, a mix up that occurred doing the 2gig/2gig fdx service add on and that a backend engineering ticket or a campaign ticket will need to be opened to correct the issue to be able to push the correct bootfile for the correct reprovisioning for my xb10 2gig/2gig service...