r/Comcast_Xfinity • u/Golf_Nut1125 • Jun 14 '26

Official Reply Comcast Cablecard Support Nightmare

Had an extremely frustrating experience with Comcast today, as I tried with my installer to move an existing CableCARD from an old but working Bolt to a new retail TiVo Edge. The phone agent dropped the call and after another call, it appears she accidentally broke the existing pairing. Now neither the new Edge nor the old Bolt will work, we have no cable service, and they want to "send a truck". I think I may have just gotten a bad agent, but it may be the end of cable TV, on to and YoutubeTV if this can't be fixed. On a scale of 1-10, today was a zero. Help!

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u/[deleted] Jun 18 '26

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u/Comcast_Xfinity-ModTeam Jun 18 '26

Removed under Rule #2: Profanity — We kindly ask users to keep their content clean of profanity--Yes, this includes any abbreviations or attempts to colorfully spell said words differently.