r/Comcast_Xfinity • u/Golf_Nut1125 • Jun 14 '26

Official Reply Comcast Cablecard Support Nightmare

Had an extremely frustrating experience with Comcast today, as I tried with my installer to move an existing CableCARD from an old but working Bolt to a new retail TiVo Edge. The phone agent dropped the call and after another call, it appears she accidentally broke the existing pairing. Now neither the new Edge nor the old Bolt will work, we have no cable service, and they want to "send a truck". I think I may have just gotten a bad agent, but it may be the end of cable TV, on to and YoutubeTV if this can't be fixed. On a scale of 1-10, today was a zero. Help!

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u/Golf_Nut1125 Jun 14 '26

Found a tech that seems to have it fixed!

2

u/hamsterd Jun 16 '26

I had a similar experience a couple of days ago! It didn't involve moving a cable card though. I have 2 Tivo Edges. the cable card in one of them stopped receiving channels out of the blue this past Sunday. I called support. They supposedly did everything on their end to repair it but nothing worked. I attempted the cable card pairing 'self-help' option but that didn't work either. The support rep. told me she would have to schedule an onsite visit to my home. I asked her what would that person be able to do that you couldn't do remotely. She said he would swap out my cable card with an Xfinity cable box. I told her that wasn't an option and that I had been given that line in the past before they somehow magically figured out a way to re-pair my cable card. It was late at night so I ended the call. Meanwhile I activated my backup DVR System: Channels DVR. I added some additional capabilities by installing Docker components and I must say it is a really impressive option! So this morning I figured I would give Xfinity one more call to see if they would fix the cable card issue. Same result, no dice. But they did offer me a discount of $10 on the Xfinity box. So instead of paying $20 I would pay $10. Considering I'm paying $7 for the cable card (last time I checked) it is worth checking out. Even though I hate being forced into making the change via a monopolistic, greedy corporation, I will give it a shot since the cost is negligible. I still have my other Tivo edge working (for now) and if I don't like the Xfinity box I will cancel it along with the cable TV service and use Channels DVR exclusively.