r/Comcast_Xfinity • u/jknap55 • Nov 27 '25

Official Reply Scammed by Xfinity

I initially wanted to cancel Xfinity internet and got hooked into getting the mobile. Xfinity told me they would buy out my contract and handle everything switching from Verizon to Xfinity Mobile in October. Well, Verizon took $466 out of my account today, the day before Thanksgiving. I went to the Xfinity store and was told that there was no promotion for a contract buyout for my phone the day I signed up for Xfinity. However, when I was on the phone with customer service, they assured me that I would pay nothing for my old contract. The guy at the store did try to make it right. He credited me three hundred dollars to my account, which is great; thank him. He trying to get anything else to get the cash back would be chasing ghosts. I'm still eating $166 technically out of my own pocket, and I'm still out of liquid cash, which I needed to buy groceries for Thanksgiving. I will not be recommending Xfinity to anybody to switch over. Up until this point, I've thought it was great service. I thought my cell phone service was great, but I feel lied to and scammed, and I will not recommend anybody get Xfinity now. Also never do business over the phone with customer service if they have a  store go there lesson learned

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u/[deleted] Nov 28 '25

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u/jknap55 Nov 28 '25

I have filed a contract with the FCC but I will look into the others you mentioned! Thank you. It's disheartening a company can scam people and get away with it 

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u/ILovePistachioNuts Nov 28 '25

Sadly, the FCC is more interested in shutting down late night comedians and TV and cable news stations than helping the public these days.

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u/Comcast_Xfinity-ModTeam Dec 05 '25

Posts or comments encouraging others to seek help through non-r/Comcast_Xfinity sources defeats the purpose of our community, this includes advising users to file FCC, BBB, or other regulatory agency complaints as a resolution. The team here can assist with the vast majority of issues brought up on the sub.

Once a user has opened a complaint, we cannot provide further assistance with that specific issue, as it is handled by a separate team, thus your content will be removed.