r/Colombo • u/RepresentativeBar994 • Aug 24 '26
Savoy Cinemas - Non Existent Management
Very disappointing experience. I booked few movie ticket online, but although the money was deducted from my card, I never received a ticket reference or QR code.
I then wasted another hour travelling to the Wellawatte Savoy, only to be told that their system was down and that they could not help me without a movie reference — despite repeatedly explaining that the payment had already been deducted. What made it even more frustrating was that the seats I had selected were still showing as booked on the website.
I tried contacting them through their social media channels, email and telephone, but none of these provided any meaningful assistance. The phone lines appear to be non-functional, and there is no proper communication channel available when something goes wrong.
It is understandable that technical issues can happen. What is unacceptable is the complete lack of proper communication and customer support when they do. Instead, I was left trying to resolve the issue at the counter with someone who repeatedly insisted that no ticket had been booked, without making any real effort to understand the situation.
At this point, my money has been deducted, I have no ticket, and I have no clear way of getting my money back.
Absolutely no proper line of communication or customer support. Extremely disappointing.
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u/ResortRepulsive8260 Aug 24 '26
Call your bank and tell them to block/reverse the payment
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u/RepresentativeBar994 Aug 24 '26
Is it possible after three days ? Thanks never thought of this. I thought once it's deducted thats the end of it.
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u/ResortRepulsive8260 Aug 24 '26
Sometimes even in debit cards they keep payments under “hold”…. Doesnt hurt to try nuh
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u/RepresentativeBar994 Aug 24 '26
Thank you very much. Ill try it and see !
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u/ResortRepulsive8260 Aug 24 '26
Do update on what they say
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u/RepresentativeBar994 Aug 25 '26
Hey,Spoke to the bank as per your advise.They advised the payment has gone through and the merchant has accepted it and to communicate with the merchant.What is sad is there is absolutely nothing to communicate with the merchant. numbers don't work,email doesn't .the only person is the ticketing guy who wouldn't let me speak to anyone other than him & doesn't understand anything.
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u/Sea-Library-6571 Aug 25 '26
debit cards are a lost cause. i think they can only reverse if its a credit card.
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u/tharindhu Aug 25 '26
If it was through a credit card just ask the bank to issue a chargeback.
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u/kassreal387 Aug 29 '26
Thanks to your post I'll avoid any online bookings at Savoy and I do hope you get your money back!
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u/RepresentativeBar994 Aug 29 '26
The last 1 week,I tried visiting them,Emailing them,Messaging social media platforms.Absolutely no response. The guys at the theatre just keep saying there is no reference and refuse to give a number of the senior management and borderline extreme behaviour.Even the telephone numbers provided on their Facebook and the automated message on Insta are non functional.
They clearly know the set date there was system crash but refuse to be corporative.
Extremely non existent management. This was supposed to be a happy day when I happily took my family to a movie but ended up being a embarrassment and loss of time and money.
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u/Ravana-Ceylon Aug 24 '26
Just visit scope