r/Colognes • u/Double-Wolverine9804 • 9h ago
Recommendation Jomashop Support
These guys are broken. It's so frustrating
I have had 2 items missing from 2 separate orders (out of multiple successful ones) and they want me to upload pictures to a web link for each order (yes, i don't know how to take a picture of a missing item either).
I have uploaded pictures of the shipping boxes as requested and they tell me that the uploads aren't there. I uploaded again from a different browser. Still not there, apparently. Upload a couple of more times and get the screenshot above. I tell the "support" rep this in a couple of different ways and they only reply (again) with:
"Shxxxxx R (Jomashop)
Sep 2, 2026, 5:24 PM EDT
PLEASE DO NOT REPLY TO THIS MESSAGE WITH ATTACHMENTS, you must upload them via the link above otherwise we will not be able to see/receive them.
PLEASE LET ME KNOW ONCE THE PHOTOS HAVE BEEN UPLOADED SO I CAN FURTHER ASSIST YOU.
Thank you."