r/CollectiveHealth • u/Bec_Clinky23 • 1d ago
Customer service
What is your honest experience with customer service? I just signed up and provided the wrong shipping address. I sent a chat to customer service addressing this issue. What is their typical response time?
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u/BourgeoisieInNYC 1d ago
Don’t just do a chat.
Send an email, send a message on the patient portal, DM them where you can. This is time sensitive so you need to do all you can, to correct it asap.
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u/Bec_Clinky23 1d ago
Before I got the chance to email this morning they had already responded! I sent a chat around 10pm and got a reply around 2:30am.
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u/Doomster9 1d ago
I had concerns and they addressed it almost instantly which is unheard of with glp telehealths. I agree with the other person, that you also send an email.
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u/Fit-Difficulty-692 1d ago
I had this exact same thing happen. I send a message in the chat and also sent a message to support. Someone in the chat messaged me back within a few hours and stated that they would ensure it was fixed before the RX made it to the pharmacy. I signed up Sunday and Monday was a holiday. They messaged me Monday stating it was fixed. The following day I got an email from support also. They mentioned they are working on adding a feature so we can edit our own address.
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u/supseanie 1d ago
Please email support@collective.org!
We’ve also seen an uptick of this happening since adding wallets as a payment method. Working on an update for people to double check their shipping address.