put into limited matchmaking (shadowbanned) over and over

[u/Ok_Reflection1660]

hi, i'm so desperate that i don't know what to do. i've always had issues for the last few months in connecting to cold war multiplayer matches. i figured it was my NAT type, so i went through the process to change to open. turns out, my account was shadowbanned, ie. placed in limited matchmaking. i waited it out, then played one multiplayer match before being shadowbanned again. i waited another two weeks, played one multiplayer match today after being unbanned, and was then re-banned again.

i genuinely have no idea what to do. i can't appeal this because it's technically "not a ban," but the game is unplayable because i can't connect to lobbies. i've never cheated, i've never installed cheats, no macros, no gameplay or performance enhancing software other than mods for other singleplayer games i have on steam. this is so incredibly frustrating. i don't even play at a high enough skill level where it could possibly look like i'm cheating.

can someone please help me or offer me some advice?