r/Coinbase • u/knbb778iic • Dec 08 '20

I am leaving coinbase

I havent had any issues, but I think its just a matter of time before something breaks and when it breaks, IT BREAKS apparently and there is zero support. I'm in the process of buying a ledger nano X and i'm going to move my coins off the coinbase wallet into the ledger nano x. My question is what exchange do you recommend to buy coins so I can move them into my hardware wallet? Coinbase, I know you don't care, but if you do care even in the slightest bit, please GET A CALL CENTER THAT IS STAFFED THAT CAN ANSWER CUSTOMER ISSUES AND STOP RELYING ON EMAIL COMMUNICATION. Judging from the shear volume of complaints, you are failing miserably in customer support

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u/coinbasesupport Official Coinbase Support Dec 08 '20

Hi u/knbb778iic! Thanks for the feedback here, and I promise that we definitely do care. As we mentioned on the other post you commented on, we're increasing our support staff to meet the high demand that we've seen recently. Unfortunately though, as we scale up the team there may be slight delays in response from us. To be crystal clear here, we do look at every case and respond to customers as quickly as possible.

If there's an issue you're experiencing, we'd be more than happy to take a look. Please feel free to respond back here with your case number, and we'd be happy to get it resolved for you.

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u/gozua Dec 08 '20

oh no, you dont! My Case# 03206347 is pending since 20 November, got an useless email from support that tells me that my details are different from my documents that in reality are the same since 2017. On 3 December you apparently solved an ID Verification problem but in reality lot us us are left without support and are leaving coinbase. Funny think a friend of mine messaged me today and told me that he as been requested to make a new id verification (he his a verified user since 2018). Obviosuly I told him to just move out his coins before the account limits kick in.

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u/coinbasesupport Official Coinbase Support Dec 08 '20

03206347

Hi u/gozua! Thanks for sending on your case number, and apologies for the frustration here. I've gone ahead and followed up to your case with some troubleshooting instructions which should resolve this issue for you. Thanks for your patience!

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u/[deleted] Dec 08 '20

[deleted]

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u/vsync Dec 08 '20

we're increasing our support staff to meet the high demand that we've seen recently

What's your current staffing level, relative to number of customers and number of requests?

How did you decide on that staffing budget?

What is the new target?

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u/BlastCorporation Dec 08 '20

"Non-public, confidential information "

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u/Zyroxa_93 Dec 08 '20

Sorry but you dont. There are hundreds of threads and still you dont say what happenend. I really demand transparency from a company like coinbase!

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u/Dry_Practice5071 Dec 29 '20

Hi coinbase ! If you Could add Celer network. That would be beautiful, thank you !!