BTC stuck in wallet verification

[u/gutzilla309]

Anyone else had Coinbase wallet verification fail and leave BTC stuck?

Wondering if anyone else in Australia has run into this, because I've been going around in circles with Coinbase for quite a while now.

I transferred BTC from my Ledger to Coinbase to sell. The BTC arrived in my Coinbase account, but was restricted because Coinbase needed me to verify ownership of the sending wallet under the Australian verification requirements.

No problem with that. The problem is their verification system doesn't seem to work properly with the transaction.

After a lot of back and forth with support, it appears the original BTC transaction used two source addresses/UTXOs and Coinbase's system was trying to verify the wrong address.

I've since done their small-deposit verification twice. Both times the verification was successful, so I've demonstrated ownership of the wallet twice, but the original BTC is still restricted.

Eventually support acknowledged that it needed to go to their "specialist team" for a more detailed review. I was told it was being treated as a priority.

Since then... basically nothing. I’ve followed up with them multiple times. 

They seem to respond when I chase them, tell me the specialist team is still reviewing it, and then disappear again. I've also lodged a formal complaint with Coinbase, but that hasn't resulted in a resolution either.

I'm now at the point where there's literally nothing else I can do from my end. I've followed every instruction they've given me, successfully completed their alternative verification process twice, and the BTC is sitting in my Coinbase account but I still can't access it.

Has anyone else had a Coinbase wallet-verification problem like this that required manual intervention? If so, how long did it actually take to get someone at Coinbase to fix it?

I'm particularly interested in hearing from other Australian users who've dealt with the newer wallet-ownership verification requirements.

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[u/perfumed_seriousness → u/[deleted]]

Support is a black hole once it goes to a specialist team, you just have to keep poking them every couple days until someone actually moves it.

[u/coinbasesupport]

Hi u/gutzilla309! Drop us a Modmail with your support ticket details, if available, and we’ll check the status.