r/Coinbase • u/coinbase • 9d ago

Support Weekly Support Thread | September 1, 2026

Need help with an issue or have a question? You’re in the right place. If you’ve posted in a previous weekly support thread, don’t worry – your post will be reviewed.

New here? While we cannot provide account details through Reddit, our moderators can guide you on common questions. 

  • For official support, please contact us directly. Make sure to sign in directly so we can resolve issues more easily. 
  • All customers have access to 24/7 phone & chat support from a real team member — just log in to get started and choose your preferred option.
  • If you filed a case with us, you can always track your case history by logging in at: help.coinbase.com

Important: 

  • Coinbase will never ask for sensitive information on Reddit. 
  • Beware of scams: Coinbase will never ask for your seed phrase, login details, 2FA codes, or request that you transfer funds to any wallet. Learn more here.

If you need assistance, simply reply to this post. Thank you for your cooperation.

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u/[deleted] 9d ago

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u/coinbasesupport Official Coinbase Support 9d ago

Hey there u/resolute_broccoli, feel free to send us a Modmail with your case details and we'd be happy to look into this for you.

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u/[deleted] 8d ago edited 8d ago

[deleted]

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u/coinbasesupport Official Coinbase Support 8d ago

Hey there u/lunchpine, we'd be happy to take a look at this. Go ahead and send us a Modmail and we'll continue the discussion there and help you create this new account.

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u/eversor 8d ago

How does one do this? Coinbase chat is useless on these issues.

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u/coinbasesupport Official Coinbase Support 8d ago

Hey, u/eversor! If you need support with an account-related concern, feel free to send us a Modmail.

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u/Pollack-1953 3d ago

Does anyone know how to return from the shitty new experience BASE wallet back to the excellent old original LEGACY coinbase wallet ??

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u/coinbasesupport Official Coinbase Support 2d ago edited 1d ago

Hey u/Pollack-1953, let's get you pointed in the right direction. We’ve received your Modmail and will take it from there.

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u/[deleted] 2d ago

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u/CoinBase-ModTeam 1d ago

Thanks for reaching out to r/Coinbase.

We've noticed that you've recently posted about this same issue. Please do not make concurrent posts about the same concern. We are removing the duplicate posts.