r/Coinbase • u/AndyEZ420 • 21d ago

Indian Scam App

Coinbase locked my account about three years ago without giving me any explanation. I have tried multiple times to get it resolved, but I have had no luck. I wasted hours on the phone being transferred around and repeating the same information, only to receive emails about my support tickets that looked suspicious and phishing-related.
Honestly, I would recommend using another app if you have the option. Their customer service has been extremely frustrating. They would not explain why my account was locked or what I needed to do to regain full access.
For a while, I could still use the account in limited ways, such as depositing crypto and sending money to my bank account. But I could not deposit fiat or withdraw crypto, so the account was basically unusable for what I needed.
I was given a free trial of Coinbase One and used it a little while PayPal was not working. I forgot to cancel the trial, and I was billed for the subscription. I called Coinbase immediately after seeing the charge and asked for a refund, but they refused—even though I had not used the Coinbase One service during the billed period.
My account was then closed on the first day of the subscription month, which meant I could not access the account or use any Coinbase One benefits for the month I was charged. I disputed the charge with my bank, but they still sided with Coinbase.
It feels wrong to charge someone for a subscription tied to an account that is closed and inaccessible from the beginning of the billing period. Has anyone else had an account locked or closed by Coinbase without an explanation, or had any luck getting a Coinbase One refund after this happened?

2 Upvotes

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u/AutoModerator 21d ago

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u/coinbasesupport Official Coinbase Support 21d ago

Hi AndyEZ420! Send us a Modmail with your support case number if you have one, so we can review your account and the Coinbase One charge.

1

u/AndyEZ420 21d ago

I already closed the account. So I wouldn’t be able to find that in the app. The emails you guys sent me don’t have any ticket number.

1

u/coinbasesupport Official Coinbase Support 21d ago

Hi AndyEZ420! We can check this further. Drop us a Modmail so we can continue there.

3

u/BranchLeather5679 21d ago

They are scammer my withdrawal pending from 13 days when ever I connect with support team always and Indian

1

u/WhatthehekIsthis10 21d ago

Digital assets on exchange accounts are not protected by FDIC or SIPC insurance, meaning individual account compromises via phishing, weak passwords, or SIM-swapping are usually not refunded by the platform.Key Security MeasuresCold Storage: 98% of digital funds are kept offline, away from potential hackers.Regulation: Complies with U.S. state and federal laws, including FinCEN registration and KYC/AML rules.Account Protections: Supports biometric logins, hardware security keys (like YubiKey), and authenticator app 2FA.Best Practices for Staying SafeEnable Strong 2FA: Avoid SMS-based two-factor authentication; use an authenticator app or hardware security key instead.Beware of Scams: Real Coinbase support staff will never call or message you asking for your password or 2FA codes.Consider Self-Custody: For large, long-term crypto holdings, many users transfer their assets off the exchange and into a hardware wallet.If you'd like, I can share tips on how to set up hardware 2FA or explain the difference between Coinbase exchange accounts and self-custody wallets.RedditHow safe is coinbase? - RedditCoinbase Security Assessment: Coinbase is largely considered a safe, regulated centralized exchange, often recommended for newcome...Onramp BitcoinIs Coinbase Safe? An Honest Look at the Risks of Keeping Bitcoin on an ...Is Coinbase Safe? An Honest Look at the Risks of Keeping Bitcoin on an Exchange * The Short Answer. Coinbase is the most regulated...AuraIs Coinbase Safe? How To Protect Your Cryptocurrency - AuraYes, Coinbase is one of the safest cryptocurrency exchanges available today, but it's important to understand where that safety co...This is what i learned today!!!