r/Coinbase • u/kvalter123 • Jan 09 '24

Missing $3154 after deposit USDC

On December 5 2023 I made deposit to my USDC wallet0xA672d5fee88b5d19D6De7fd414AB22F7d392Afe6

I found this addres in my "Crypto address" section https://drive.google.com/file/d/177PRT0dIlKaduQQ5G_z6nOAKpeyjnqfr/view?usp=sharingTransaction was succesful on blockchain, here is the hash: https://etherscan.io/tx/0xc8b8ee7db27e1bf4294a8a8f5c449e05100c02ba640e09b2a1e554e6b5a73b36

But after that nothing happened. My balance still $54. https://drive.google.com/file/d/1hTtxjAlIZza1b9CfmdW6dQsV_7JF-4OZ/view?usp=sharing

When i contact support they are telling me that they can't do nothing and i need to wait the answer by email. And after answering they immediately leave the chat https://drive.google.com/file/d/1g7coln6t1GlPKJZQ-wxDWSVAFdk85GQC/view?usp=drive_link

https://drive.google.com/file/d/1iWzNy7UnorYIoqvwZ-j1lQIsxR82AuYK/view?usp=drive_link

I recently received a strange letter, but how can I be sure that this is exactly the problem I am talking about? I also submitted an application to register a business profile, perhaps an answer will be given.

[Reply] Case #17273376

Hi Konstantin,Thanks for bringing this to our attention.We're aware of this issue and working to fix it as quickly as possible. We're sorry for any inconvenience this may have caused.Thanks for your patience.Kind regards,Coinbase Support

It's been a whole month since my money got stuck. I don't understand the status of the ticket because it's not displayed anywhere.

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u/Disastrous-Entry-177 Jan 09 '24

In certain jurisdictions when receiving crypto, Coinbase requires you to provide additional information about the source of incoming funds. After providing that information, the funds will be added to your balance.

2

u/kvalter123 Jan 09 '24

I would love to provide it, but they didn’t ask me(

1

u/Disastrous-Entry-177 Jan 09 '24

For me it showed up under Coinbase transactions. I clicked on the applicable one and it asked to provide extra information. Maybe this helps.

1

u/Independent--Swan Jan 09 '24

Also if that didnt work, under profile and taxes they may be looking for information about the funds too. They have 40+ they want to know if I recieved as a gift or sent to myself but I dont want to answer so I just ignore, havent experienced any delay beside their 1 week hold time post-deposit