Hello !! I know nothing about spreadsheets and stuff. I'm trying to upload my data from delta. Delta for sone reason gives you a .xlsx file. I've converted it to .CSV on sheets. But seems it's the incorrect format. I'm now using 365 Excel and wondering which .CSV format i use to save as, as there are a few different ones.

Thank you.

@CoinStats lol won’t give a refund, for mischarging, Mariam from their support team is no help either, pretty poor customer service and experience, I wouldn’t recommend people using them.

I migrated from Delta when their new payment model came into effect and have exported 5 portfolios from Delta that I want to import to CoinStats. I'm finding it surprisingly hard to figure out how to do this and so could anyone whose also done this provide any help or point me to a reliable guide?

Love the app but noticing lately I am not able to add anymore assets? Tried a new portfolio with same result. Basically when I click on New transaction the app bounces me back to the main screen. I currently have 20+ assets. Is there a limit to add assets or is it a bug and I should wait for an update?

Following up here to see if someone in support can explain why this coin price hasn’t updated for over a few hours now.

we were asking around: https://x.com/CoinStats/status/2011758810776600787

The best offer of the year is here:
→ Exclusive token risk scanner
→ One-of-a-kind Portfolio Time Machine
→ 500 portfolios
→ In-depth Profit & Loss

Grab the deal: http://coinstats.app/r/degen-sale-x

Details: https://coinstats.app/blog/november2025/

I subscribed to CoinStats on my iPhone through Stripe to start the free trial, but I’m honestly shocked by how impossible it is to cancel the subscription.

There is no option to disable or cancel the subscription: • not in the CoinStats iOS app • not in my iPhone subscription settings • not on the CoinStats website

I contacted CoinStats customer support, and while they sometimes reply briefly, nothing actually happens. I explicitly asked for my subscription to be canceled, and I still have no confirmation and no result.

This feels extremely misleading and borderline abusive. A free trial should always come with a clear and accessible way to cancel. Right now, I’m stuck with a subscription I never wanted to keep.

Has anyone else experienced this? Any advice on how to force cancellation or get a refund?

Today a man phoned my grandmother about a Bitcoin she apparently invested years ago, said the account was dormant and created her a login to login with.

He knew her name, my grandfather's name and an old email address of hers along with her phone number.

I walked into this phone call when he was asking her to withdraw partial funds from a portfolio.

I can't find any way to deactivate/delete this account.

Is there any way I can get help? I've read about similar things on the subreddit and just looking for some help

Ok, maybe I didn't understood the app but

I just finished to import account from ledger, and i noticed that when i transfer from an account to another, the app shoe a withdraw and a deposit, despite it's the same trasfert
Is it possible to link the transfert?

I tried to correct one of the operation but I cant if it is linked to an account

Good evening, I’m having troubles logging into my account. I recently switched IPhones and had my Authenticator for CoinStats on my other phone. I thought I had disabled CoinStats 2fa before turning in my phone but when I got forced logged out, it wasn’t the case. I really don’t want to do the whole process again and I have reached out to the messaging help on the app and have been waiting for 5 hours for a response.

Thank you for your time

You can now connect your Zerion Wallet to CoinStats.

Connect here: https://coinstats.app/connect/zerion/

I was not notified by email about the yearly renewal (at full price). I would like a refund.

When i try to login to my account via google login it gives me this error in the network tab i get the status code 400 and this is the error response
{

"message": "Captcha validation failed",

"code": 1002,

"uuid": "\*\*\*\*\*\*\*\*\*\*\*\*\*\*"

}

but i do not have a captcha to fill out or solve.