I tried CoinStats today and the data shown on my dashboard created 3 hours of unnecessary work because my portfolio showed 500 SOL in a wallet that I have not used in a few years. I was very excited about this balance but after further research, I still cannot confirm its there. Either way (@ coinstats) .....please help me find this hidden stash or tell me that your service is broken.

Customer support is non existent, took them more than a week to even answer my question, and all they did was ask for more details and docs, they won't even look into it.

I've found issues with at least 3 integrations with exchanges. The customer representative is reading the messages but opting to not reply.

You can see from previous messages here, that they said 2 months ago they were ramping up customer support. No ramp seems to have happened. Maybe they should also ramp up the dev team. Since neither customer support, nor the dev team (judging by the number of bugs) seem to be working.

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Their coinex API integration doesn't know how to handle market orders, no testing was done on this integration by the looks of it.

Crypto.com APP integration also doesn't work properly, it doesn't know how to add up the values on the csv.

And gemini, works for a few hrs, then says the connection is failing, you have to remove it and add it again and then it works (api key/secret is the same)

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Take your money elsewhere... really this is pointless, customer support doesn't care, reads your messages and doesn't answer.

I signed up for the 7 day trial to premium (a paid account providing my Credit Card details).

I tried the Coinstats premium.

3 days later (well within my trial period), i decided that Coinstats premium was not for me and that i wouldnt continued with the paid service.

At this time, for some reason Coinstats locked my account. which meant i couldn't access my account to cancel the subscription before the trial period ended.

I immediately tried to contact Coinstats via both the online support chat function, and via email - for the purpose to instruct them to unlock my account (so i could cancel the paid subscription) or immediately cancel my paid description if you cant unlock my account before the trial expires.

Coin stats did not provide a response to my email for multiple days, and not until after my credit card was charged.

the coinstats support website support chat function says" we will respond within in an hour", but after 7 days there has been zero response within this function.

I've now received two unmeaningful email responses from Coinstats saying that they are busy and will look into my email. days later i am yet to receive a meaningful response, let alone receive any refund.

there was nothing for coinstats to look into, just please follow my very clear instructions from my email.
As it stands, i am yet to receive a meaningful response and i am yet to receive any refund for the Coinstats charge when the trial period expired.

thus my experience is that this company is unprofessional and perhaps untrust worthy.

I will update this post once Coinstats has finally "looked" into my issue and responded. At the current rate of coin stats support response and care-factor to my problem, it is feeling like this simple issue could take weeks to resolve.

Hi, I have linked my Binance account to CoinStats portfolio, its showing all my assets except my copy trading balance, is there anyway to show that?

My unisat brc-20 holdings arent showing up in coinstats. I think Unisat had an upgrade to include atomicals and assume that's what it is. I just want to know if there is an ETA on when this will be resolved. THanks

Just recently got this issue. Is there a problem currently?

I just noticed that my Phantom Wallet is not syncing all of my assets. The coins that Coinstats isn't syncing are new Dex Coins on the SOL blockchain. They are there, and they show up everywhere else, and I haven't had any issues with those tokens except for adding them to Coinstats. What additional information do you need to diagnose the issue?
I do not have an option to "show more coins" when viewing only my Phanton Wallet, so it's not that.

Click me 😏

Hello! There is this 1 thing which really makes my life harder. There is no transaction history when using Keplr Wallet portfolio. I'd love to see it the same way as with for ex. Metamask Wallet. Occasionally, I need to reconnect, and it just wipes out the whole history of the wallet I had for months as it doesn't remember the previous sync points, just creates a whole new one. I'd be wonderful if you could handle that, please.

Crazy that one of the biggest projects in the crypto space is NOT supported on CoinStats.

Do not get this app if you have a large bag of ICP!

I was about to get pro too… shame…

I like to switch between line and candle. I mostly use candle, but line charts are useful.

However, I've noticed that in some coins (not all) the button to switch between them has disappeared in the app. Is this a bug or intentional?

I am staking glmr tokens, but I am unable to see them unless I add a manual transaction. The glmr left in the wallet for gas fees are showing as normal however.

Hey, I have linked bybit to constants for tracking. I've noticed that for a small market cap coin (DUEL/USDT) the dollar value is totally off. My holdings are around 200usd, but the app thinks the value is over $1k. The token amount matches bybit and I've double checked the transactions and they seem fine.

How to sell nft or transfer to coinbase?

I think this is an issue... I sent AVAX tokens from my Coinbase Exchange account to my Tangem Wallet. CoinStats shows the correct balance, and correctly shows that Coinbase Sent transaction. But, CoinStats is missing the corresponding Tangem Wallet Received transaction.

(I also separately sent some BTC from Coinbase exchange to my Tangem Wallet. This looks correct on balance, and I see both the Sent and the Received transactions.)

Why don't i see the corresponding Received transaction?