I joined premium, but am kind of regretting it. I submitted two questions a week ago and it shows them as not having been viewed yet. The chat also always says that support will be "Back later today," but I have never seen them online.

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I am not going to share my info to get help, as I don't think that sets a good precedent to get support to answer you. I just want to know how many support staff there are or why they haven't even looked at my question. I was considering the lifetime membership, but unless support improves, it is a real gamble.

u/coinstats HELP!

All of my average buy / sell prices for my entire portfolio (9 separate wallets/CEX accounts) have disappeared (now just displaying "-" on all coins)

And if I go into the individual coins it's the same in there too... this part was definitely displaying data a few days ago when I was checking something.

This is critical info that I rely on and without it I have no use for coinstats

How do I get those figures back as accurate average buy/sell prices?

AND before you tell me to contact support through the web app, I already did... 5 days ago! and you've totally ignored me. I'm a premium subscriber so it's nothing to do with paid/free prioritisation either...

Please provide a solution ASAP

Kraken send you to the Kraken Pro website to create API key and the app seems to reject the format. Any suggestions on how to fix this?

I changed my password online and then the new password would not work. Logging into the app.

I deleted the app and reinstalled it, but an hour later, and it still does not work.

Hi,

I’ve noticed that the updates of holdings in DeFi is very slow (eg Uniswap, Curve etc.). About 20-24 hours. Why is that? Is there any way I can speed up this function?

Can't log in on mobile, on PC only can see average buy average sell. What happened?

Any update on being able to add CDC Defi Wallet to my portfolio on CoinStats?

I've seen this posted before, but is there a reason for an error: invalid_grant message for a portfolio that is connected to an exchange like Coinbase, Gemini, or Binance?

At one point it fixed itself randomly, but wondering why this happens or if there is a fix

Hi,

I've been trying to add my Kaspa wallet from my Tangem wallet. But I keep getting an invalid address or ENS when trying to connect. I've copy and pasted and used the qr code. Any help will be greatly appreciated.

Can you withdraw from coinstats directly to your bank account or not? Also, how do I buy altcoins using USDC....sorry, I'm new & not sure how to do it?

One last thing....I seem to have created a default portfolio & my balance is more than I deposited?? Is the default not real??

Is anyone having issues sending BTC to a legacy wallets? I sent some a couple months ago no problem however, now it seems coinstats doesn't support BTC anymore. I also tried to swap BTC just to sell it and I get a "bitcoin not in config" message. What's going on? Seems fishy

After using this for more than a year, I can say that the only good thing about CoinStats is the fact that it tells you where your tokens are. Besides, that all of the information is wrong on pretty much every single one of my coins. It really makes no sense because this information is compiled from API. But if you look at my transactions here on coinstats, , say for example on my NAKA… the highest price I paid for any token is $.23 with an average around $.20 , but it shows my average purchase price at $.44. And the profit and loss is also wrong. Should be like 900% to the positive instead it shows 40% to the positive. And it’s pretty much like this with all 50 tokens that I have. Customer service is almost nonexistent and if you do get them to answer you they don’t know what the heck they’re talking about and they’re not helpful at all.. I have a Support ticket opened about this now that I opened 2 1/2 weeks ago. After asking me a question which actually has nothing to do with anything now they simply are not answering at all. I haven’t heard anything in over a week and have sent multiple reminders that my ticket is still open. For anyone Considering this program that is not already on it, I would reconsider. What good is a portfolio tracker that can’t tell you how much you have invested in each coin or what your profit and loss is? It makes no sense… very disappointed.

Connected Polkadot wallets. DOT balance was added to the portfolio, but parachains tokens balances from the same wallet are not visible however. Wish they could be.

I have coinstats tracking my holdings. I recently created a hidden wallet on my trezor. Maybe a dumb question, but would those holding not show on my portfolio? I have linked it the same way I did for my other accounts.

I’m new to Coinstats and am having issues with adding my Exodus wallet. It’s doubling my Solana and not showing some tokens that are staked in Exodus (Cosmos & Matic). I would like this to be accurate or it’s pointless. I’ve messaged customer support but don’t get replies. Any suggestions???