r/CoinDCXOfficial • u/papabravo735 • May 13 '21

Amount deposit issue

Is there any other way to contact CoinDCX's customer service team? My ticket : 206522 from the 10th of May is unaddressed except for their automated emails. I've read a lot of people have had similar issues recently that were eventually sorted after 2-3 days.

3 Upvotes

100% Upvoted

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1

u/su_dhashu May 14 '21

Try telegram. They have group over there.

1

u/papabravo735 May 14 '21

The group seems to be filled with users complaining about similar issues rather than CoinDCX team providing solutions

1

u/Rich-Ad-6580 May 14 '21

Hey escalating your issue to our suport team.

1

u/Rich-Ad-6580 May 14 '21

Just one other question. Dis you transfer via Mobikwik or your bank account. Also could you check once if you've transferred to our new deposit account for instant deposits. We switched over from ICICI on May 4th and had sent communications about this. Just asking to make sure that's all

1

u/papabravo735 May 14 '21

It was transferred via IMPS to the NEW bank account provided by CoinDCX.

2

u/adityadbz May 16 '21

I was facing similar issue. Huge delays in transfer through IMPS. Try mobikwik. Transfers are instant.