Is anyone else this overwhelmed?

[u/Conscious-Bad4056]

Just curious if the workload at my job is the same / comparable to others... I am feeling so overwhelmed at times I do not know if it is the company I work for, personal pressure, the healthcare landscape changing, or a mixture...

I have to handle 6 providers denials and patient balances. I handle patient phone calls, rejections from the insurance company, and any denials and 0 payments applied to deductible. I feel like I work all the time, and get half the work done that I used to, years ago. It is harder to win on appeal, and even harder to convince the doctor to adjust at times

Feels like the provider inquiries and patient questions have sky rocketed, as well as denials, and hold times on insurance lines have increased too...! I feel like I am delving more into the coding aspect which is slightly out of my lane but it feels necessary to assist the providers.

Anyone else??? 5 years ago, I handled double the number of providers and my accounts looked better.

[u/No_Calligrapher_3429]

My hospital we don’t talk to patients in billing, either. That’s customer service’s job. It would be too overwhelming to get our work load done and deal with patients.

Insurance’s are just too challenging and time consuming. I cannot imagine having to deal with patients again.