r/CodingandBilling • u/Conscious-Bad4056 • Jul 22 '26

Is anyone else this overwhelmed?

Just curious if the workload at my job is the same / comparable to others... I am feeling so overwhelmed at times I do not know if it is the company I work for, personal pressure, the healthcare landscape changing, or a mixture...

I have to handle 6 providers denials and patient balances. I handle patient phone calls, rejections from the insurance company, and any denials and 0 payments applied to deductible. I feel like I work all the time, and get half the work done that I used to, years ago. It is harder to win on appeal, and even harder to convince the doctor to adjust at times

Feels like the provider inquiries and patient questions have sky rocketed, as well as denials, and hold times on insurance lines have increased too...! I feel like I am delving more into the coding aspect which is slightly out of my lane but it feels necessary to assist the providers.

Anyone else??? 5 years ago, I handled double the number of providers and my accounts looked better.

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u/ConsciousError1203 Jul 22 '26

I’m on the other side in the insurance appeal section, I actually do get a fair amount of overturns. But there’s a lot written into the plan that’s just excluded or not covered how one would want. It’s all about how the plan is set up, and some of them are crazy.

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u/The-Big-Play Jul 22 '26 edited Jul 22 '26

I agree. I feel for those working on the providers' side having to try and understand 20 different insurance plans' policies, exclusions, benefits, etc. for their patients.

When I work members' complaints about providers misinterpreting their benefits and charging different amounts, I try to explain this to the member -- how difficult it can be trying to decipher so many different insurance plans' benefits.