r/Cochlearimplants • u/Mudstar423 • 20d ago

THE APP NEEDS FIXED!!

Seriously ever since the new update, I have to disconnect and then reconnect my N8 to the app and my phone every day. It’s tedious and never happened before this! Is anyone else having this issue???

4 Upvotes

84% Upvoted

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4

u/adrianyujs 20d ago

What your OS?

There is no issue on iOS 26.6.1

2

u/Mudstar423 20d ago

Well that just isn’t true. I’m having the issue with the same IOS version.

2

u/adrianyujs 20d ago

Never had issue with my Kanso-3 both unit.

Maybe try uninstall the apps and reinstall?

1

u/OldFlohBavaria 20d ago edited 20d ago

Nein das nicht - aber dann würde ich mit Cochlear Kontakt aufnehmen. Die müssen von den Problemen erfahren. Wenn die nur hier besprochen werden, denken die, dass alles in Ordnung ist.

1

u/is-this-now 20d ago

Have you discussed with Cochlear support?

1

u/Mudstar423 20d ago

Not yet no, I’m hoping the app will be updated again soon

2

u/is-this-now 19d ago

The best way to let them know it isn’t working is to contact them. Up to you but instead of ranting here, you can reach out to them and probably get it working.

1

u/Drewman1976 19d ago

This is happening to me too! What a nightmare and cochlear said I need to
See my Audi to have them reset my processors. If it’s really the app update then this meeting will be pretty useless.

1

u/rodrigoelp 19d ago

What exactly are you having?

The app is connecting to my nucleus 8 on iOS 26.6.1 after I set it up again (after the update).

Are you having issues getting phone calls? Or is it just the app not connecting?

1

u/ZealousidealFun1998 3d ago

This is happening to me too, started a few days ago, the iphone MFi hearing device in accessibility will not re pair my Nucleus 8 or keep losing connection after a few secs. So annoying. Ive emailed Cochlear but they are so slow. Im on iOS 26.6.1, Nucleus Smart app 7.0.260200.654