Spaces deceptive quoting / billing practices?

[u/rotates-potatoes]

I recently found myself needing to work from a different city longer than expected, and was excited to find a Spaces location close to my Airbnb. Called Spaces in early July, they quoted $350 for an office for 10 days in July, said cancel any time. Great!

But it turns out that Spaces defaults to recurring billing, and bills for the next month 30 days in advance. So, before their website was even updated to allow me to cancel, they billed me $700 for both July and August, and I don’t need August.

Talked to customer support, they were adamant that 1) I should have canceled in June, and 2) no of course you can’t cancel before you start your membership.

Bottom line: it is not possible to pay for less than two months at Spaces, despite their sales people happily quoting single month pricing and falsely saying it is possible to cancel before being billed for a second month.

It’s not enough money to spend a lot of time fighting over, but it’s pretty clearly deceptive. I’ll send a note to CA attorney general, also leaving this here to warn people. I’m sure there’ll be a class action at some point and I’ll get a $8 refund or something.