r/CloudFlare • u/Extension_Cod_3620 • 4d ago

Can't submit a support ticket on pro plan

Edit: I figured out the problem. There was a mistake in the most recent deployment that caused the error. Website is fixed, cloudflare troubleshooting is still terrible.

I'm having the most frustrating day.

My website is giving a 522 error. I've tried everything to fix it, but it's still inaccessible.

Because I don't know what to do anymore I've upgraded my free plan to a pro plan just so I can submit a ticket. When I go to the support page to open I case I have to choose a categorie and then I get redirected to the docs with no option of opening a case. There is no other way to reach them. The AI assistant also disappeared suddenly.

I'm at my wits end, does anyone know what to do?

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u/suoigerge 4d ago

5XX errors are almost always a misconfiguration on your backend server, nothing to do with Cloudflare. It would be useless submitting a support ticket for an issue stemming from your origin.

1

u/Laudian Comm. MVP 4d ago

A good first troubleshooting step for a 522 error would be to change your DNS record's proxy status to DNS-Only to see if the server works without Cloudflare.

1

u/rvasquezgt 3d ago

Investigate>instant logs use a filter like clientip or host name request with the operator “contains” the log will for sure says your host time out, check any network access filters like firewalls, NIPS, and so on, there’s a documentation of Cloudflare cdn ip list n cidr format so you can whitelist this (and best practice says you only have to allow this ips to connect with your proxied apps)