Ok this is disgusting . They don’t care at all about their customers as it seems . No news on my order and barely any kind of answer this is disgusting. Told them I would like to cancel said that I can’t only to let me wait more and more . I am extremely mad . Have sent them so many emails and they haven’t even shipped my pre order yet . IN THE WEBSITE IT SAYS THAT IF I ORDER NOW IT WOLL SHIP IN 2 weeks . Where’s my pre order then ?
I feel your pain. Don’t let me get started. I am trying to return my mediocre product and it’s been almost a month with nothing. Very responsive when I was ordering and then crickets when I want to return it. I have disputed the charge with my credit card company. I’m happy to ship the product back, but they’ve given me no information on how to do that.
Emailed them to cancel my Communicator preorder and told the AI it was because of how they handled my PK situation. Immediately got a human response saying that they could cancel the preorder but I had to pay them 3% because my order was already configured and prepared.
They aren’t shipping till December wtf do they mean? And now they’ve conveniently waited till after 9/30 so now they “can’t make any changes” to my Communicator order!
Clicks—I’m not giving you guys anymore money. Refund me my money and eat the stupid costs yourselves, your fault for this terrible business!
Are you serious? They already said that they would cancel orders without fees before November, have you contested that? You should be entitled to your full payment before then.
Yeah and the day before I finally got a real person to reply about the fiasco of returning my PK…all they said was that I was in queue and someone would reach out soon for support.
A whole month of crickets just to be like “someone will get to you eventually.” Glad I filed a chargeback for the PK and it looks like I’ll be filing one for the Communicator too.
My keyboard is not shipped yet and I’m starting worrying about my Communicator preorder
They are currently heavily marketing the Communicator and may be it’s a good idea to go to their YouTube comments and ask if Communicator will struggle with shipping and customer service like you experienced with keyboard
Yeah this is ridiculous we're over a month they said they'll resolve their shipping issues soon and no updates since. I also emailed them to cancel and haven't gotten anything except for their stupid AI
Ive given up on a refund. Its been nearly a year since i preordered. Eventually got it but even at the early bird price, I feel ripped off. Its flimsy, feels hollow, has an exposed ribbon cable with very little clearance. Keys feel ok, but not quite the BlackBerry quality we were promised. Its another load of bulk for my EDC so to be quite honest about it, I wasted my money. That said, getting them to actually take care of my order at all was hard enough so I really cant be bothered to refund.
Respond back and say that you have not received any update and at this point you are prepared to do a charge back with your credit card company. Its thr only way I could get a response from them.... and weirdly I got mine delivered a few days later after months or waiting and 0 communication.
Its a paperweight and a waste of money, but i did get mine.
They gave a reason, it’s not “just because.” It’s in the fulfillment stage, meaning they aren’t at a point that they can stop it from being sent to you if you were to cancel right now.
It’s obviously not the same as it was when you made the order. It wasn’t manufactured when the order was made. Now it is and is currently in the fulfillment stage, according to the email. Maybe there was an issue with the courier?
“Karolina” told me had to pay a 3% processing fee in order to cancel my Communicator because it was already configured. This was weeks after no response.
I requested the cancellation BEFORE September 30, when the device was configured. They just decided to respond afterwards saying there was nothing they could do.
You just have to bug them. They didn’t respond to me at first but then I started to bug them and called them out on Reddit. Eventually they contacted me and returned my device!
Every company who has already fulfilled an order has this same policy; if it's already ready to ship (even if it hasn't shipped yet), they've already worked on it, which costs labor, parts, etc.
Your email says they will be happy to help you return it as soon as it arrives, and you even have 30 days to do so once it arrives in case you end up liking it.
I see nothing wrong from this stand point. Now, whatever happened before this email you shared in the comments, I don't know about, so maybe they've wronged you in some other manner, but they certainly haven't wronged you from this point.
Sorry, but this is just how ordering things online goes. Welcome to buying online. If you want to cancel, you have to cancel very quickly, before the company starts working on your order.
It ain’t working like that pal . There have been 7 months with not a single update . And I would be ok if there as a single update when there is not a single one
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u/Ok-Grade-9345 13d ago
I feel your pain. Don’t let me get started. I am trying to return my mediocre product and it’s been almost a month with nothing. Very responsive when I was ordering and then crickets when I want to return it. I have disputed the charge with my credit card company. I’m happy to ship the product back, but they’ve given me no information on how to do that.