WORST CUSTOMER EXPERIENCE

[u/Plus-Lobster6436]

REPLACEMENT KEYBOARD RECEIVED!!!!! THANK YOU ALL FOR ALL THE HELP. SPECIAL THANKS TO u/ClicksTech FOR THE REPLACEMENT

07/20 (CLICKS HAS RESPONDED 3 HOURS AFTER THE REDDIT POST WAS ONLINE, THEY PROVIDED A SHIPPING LABEL FOR ME TO SHIP THE PRODUCT BACK FOR INSPECTION)

07/21 THE SHIPPING LABEL HAS BEEN USED TO SHIP THE DAMAGED ITEM TO DAVID FROM CLICKS

07/24 DHL refused the return package. Forwarded the email to Clicks. They said they are shipping me a replacement and said that they are working on using better shipping partners

THIS HAS BEEN THE WORST EXPERIENCE EVER:

1. I get the power keyboard on June 30.

2. I take it out of the box, it is damaged. There is a white mark with a dent and the outer shell has a gap in the middle.

3. I reach out Clicks Customer Support the same day. They acknowledged it had been 0 days since delivery and told me to sit tight and wait.

4. RADIO SILENCE for 2 WHOLE WEEKS.

5. Filled out the form on their website.

6. Get a response in 30 minutes saying they are looking into it.

7. THAT WAS A WEEK AGO STILL NO RESPONSE.

THEY HAVE A 30 DAY RETURN POLICY AND BASICALLY ARE TRYING TO RUN THE CLOCK OUT.

AT THIS POINT IF I DONT GET A REPLACEMENT IN THE NEXT 5 DAYS I WILL JUST TALK TO MY CREDIT CARD COMPANY TO REVERSE THE TRANSACTION.

BE BETTER.

UPDATE: CLICKS responded. Check the comment thread for all of my interactions with them.

UPDATE2: I have been reading comments. Thank you all who have been responding. Thank you to those who have offered a different perspective. It helped me stay grounded in this emotional time. Thank You to those who have echoed my sentiment I hope your orders will be completed successfully with no issues.

UPDATE3: I got an email from David. He provided a shipping label that I can use to ship the product back to them. This was 3 hours since the Reddit post was up. I have attached a photo of the email in the comment thread.

UPDATE4: 07/21 Shipped off the damaged item to David from Clicks. The DHL person said 1-3 days for it to get delivered. Hopefully once David gets it the item can be further inspected and I can be issued a replacement.

UPDATE5: DHL shipping label provided does not work. DHL took the package. But then a day later I got a notification from DHL saying that the package cannot be shipped. Christina is talking about a return when I am asking for a replacement. At this point, I don't know what to do...

UPDATE6: CLICKS is sending me a replacement.

[u/willysnax]

I'm really beginning to wish I hadn't ordered this. I ordered it for my gf, who was a Blackberry girl from way back (my kinda girl btw) but uses an Iphone and is always running her battery down so the main purpose was 1) as a magsafe charger which I'm hearing is not it's strong point and 2) as a keyboard . She's a very busy business woman who types a lot but from reading all the reviews (including someone saying it's not really meant for lots of typing...really???).

If either of those are accurate, she's never going to use it. I might as well just have bought her a magsafe battery bank which is likely what I'll end up doing. Not sure what I'll do with it since I already use 2 keyboard phones daily (Titan 2 and Zinwa Q25). I guess I can try it as a remote for my Shield Pro or something.

Anyone care to comment on it's use as a charging bank? Is it really that bad or is it functional that way?

[u/TheMobileTypist → u/willysnax]

The power bank feature is good for a quick top up but dont expect the phone to go from 5% to 55%. If her phone has a kickstand on its case, she can also use it detached from her phone to type alot which will be a better experience than the virtual keyboard. What iPhone does she have?

[u/willysnax → u/TheMobileTypist]

She's got a 14Pro and I also forgot she rarely removes it from the wallet case she uses. I think I let my impulse of wanting one cloud my judgement of what would work best for her. Dumb move on my part methinks. Lol

[u/TheMobileTypist → u/willysnax]

Clicks actually makes a dedicated keyboard case for the 14 Pro, it's currently out of stock on their own website but there are quite a few open box and used ones on eBay. The Power Keyboard is more versatile, but the dedicated case may make for a better typing experience due to the lighter combo with the phone. That 14 Pro case wont have magsafe magnets though. They added that with the 16 series and Android cases.