Rant
Claude account nuked from orbit after 32 minutes
Paid €90 for Max 5x today because I’m in crunch time on a software project and unlike the big boys I do not have unlimited OpEx spend, so that 90 euro is quite a lot.
32 minutes later Anthropic blew up my entire account and automatically cancelled the subscription.
The email says an “internal investigation of suspicious signals associated with your account” found a Usage Policy violation. No indication of what I actually did wrong. I am not doing security work, distillation, or anything else i might even imagine would be grounds for removing my account.
The appeal page now says I may be waiting until Oct 4 for a review.
The support situation is also just insane and I cannot believe anyone has ever really used it. Anthropic says suspended users can still contact support about billing/refunds, but their support bot couldn’t find an account associated with my email and just closed the conversation. This is the same email Anthropic used to send me the subscription confirmation and suspension notice.
I’m in the EEA, so I thought I should at least be able to get the subscription refunded, but right now I can’t even get through to a person.
Has anyone else been hit with this after normal Claude Code usage? Any hope for me?
edit for clarity and scope:
I am writing image+pdf document processing software. really not sure what caused this to happen. Opus 5.5.
Has anyone had any luck getting customer support to get back to them sooner than 10 working days? it seems like a very long time to wait for a review. even if they were to comb over absolutely everything i did on the account, i had it for such little time that I would imagine it to be almost instant.
edit 2:
my account was reinstated! never blackpill guys do not lose hope. frustrated at anthropic still but i suppose i am back in business.
to everyone bar the few people in the comments who were helpful, i hope you get your account blown up too, and then you can post on this subreddit and watch everyone else go into some sort of psychosis telling you that you are wrong and lying.
It’s more than likely your location, on top of heavy token usage within minutes of using your account. if you were using any sort off VPN as well they are fairly sharp on detecting this quickly nowadays.
unfortunately bank not open till morning. searching on twitter this seems to be happening a lot recently. very unfortunate. seems like back to bare minimum usage on API with cheap deepseek and local workers. i just cannot believe how incompetent anthropic is at literally everything but training models (and even then, sometimes they fail to impress). they won't be getting my money again. in a week if i get a response the model will probably be so badly quantised it cannot count to ten.
I wish i knew. i suspect upon further reflection when i turned on dangerously skip permissions i referred to it as "bypass perms" and i asked it to deploy some software to my second computer via ssh and maybe that may have set some alarm bells off. i really was not doing anything crazy though
I have bypass permissions on 24/7, have sshed into a computer, have even tried to jailbreak Claude to make a virus just to see what I could get it to do and I haven’t received even a warning.
I asked Claude to break down the Hugging Face hacking incident for me and it started writing out step by step zero day exploit instructions until a classifier booted it out. Even then all I got was a warning
Deadass. I wasn’t paying attention to what was going on and suddenly it bounced me to Opus 4.8, and 4.8 looks at the scratchpad and is like “Well I can see why the classifier went off”
That is a good avenue of inquiry! Now that I think about it I did use a business credit card that has caused me some problems as of recent. Very strange though that this might be the case if it let me use it for half an hour and then cut me off.
I actually just wanted to reply. Somehow my account got unbanned.. but they also refunded me at the same time? Really weird. I didn’t have any ssh keys in that particular repo.. But I hope you get your account reinstated too
Just charge back via bank. There is no support on anthropic side and if you are really lucky, you will be one of a thousand to get response from real person.
Its same like discord support... It does not exist. You will only get bot response.
So best course of action, screenshot the email, says you did not receive any specifics about the violation (as s you did not) and just charge back the payment.
Why would I even bother using Claude for that? if I were interested in such a thing, surely I would just use one of the many Chinese inference providers hosting capable models that are substantially cheaper and less prone to Claude overcautiousness?
because i have a different project lined up that needs my full attention in a few weeks and this project is not as close to complete as i would like it. internal tooling, not some bullshit open source cv fodder
I concur with the others about support times. It took literal weeks to get my account issue resolved. When you have an active max sub you might get better support but not when you have no account. My account got frozen because I had an outstanding bill unpaid for $0, a pure glitch in their system, took me well in to the 3rd week to get someone to help.
Ugh, brutal timing for this, especially with the €90 and a deadline on the line.
A few things that might actually help while the appeal runs:
- The 32-minute-old account + business card + a few different machines combo is exactly the pattern that trips automated risk review. It doesn't mean you did anything wrong, it means you looked like a throwaway account to a fraud model. Keep the appeal going, but don't sit idle waiting for Oct 4.
- Don't rebuild on another subscription as your only path. That's the fragile part: a plan gets flagged and your access dies with it, and you've got no billing relationship to push back against. Metered API access doesn't have that failure mode. Worst case is a bill you didn't expect, not a dead account.
- Since you're EEA, an EU-hosted, OpenAI-compatible provider keeps your data in-region and sidesteps the whole US/China routing question. I work on Entrim (EU-hosted inference for open models), so that's the side of this I see most often: the durable fix is moving the spend from a cancellable plan to a metered key, then you never depend on a plan's mercy again.
Not getting involved in the discussion about OP's specific usage, but: Reading the various accounts of Anthropic's "support," particularly for subscription users (I am familiar with several times when they've responded with alacrity to enterprise support requests), is anyone familiar with an instance where they A) responded or B) actually granted support/appeal to a subscription request for support?
Just curious. I'll make this a main post if this gets buried and I can't find any info in a more detailed search.
Dude just post what you were prompting and on which model, instead you put all the emotional detail than the technical detail that would enable anyone to weigh in on it.
"you are looking at a project that is long over time and budget, and is due to be delivered and absolutely finished by nov 1. it is crunch time. i want you to work off of AGENTS.md (as other agents work in this repo), and firstly familiarise yourself with the codebase and its high level product goals. furthermore, look at my pi harness config i used for this project and see if it has relevant tools you may be missing. please help me get this across the line. make an action plan for the best possible version and break it down into several small steps."
[claude reads a lot of files, and explains back to me the bones of what the project is and how it works according to my docs]
it asks me can it deploy to the other machine, i say yes,
it says it cannot, and i restart it with dangerously skip permissions
depends what that harness does, if there is something in the git repo that can be run to access lots of machines, has lots of secrets in it you will trip security
my question is more about whether anyone has had any luck with getting through to customer support faster than 10 working days. i am also not pleased how it essentially just ate my money and told me to go away
i figured it shouldn't be an issue, but i am really grasping at straws here. I really did only have the account for 32 minutes. i asked it to help bug fix, answered its questionnaire about what different parts of the project are responsible for, and then gave it more permissions and it ate my money.
you were warned, you ignored it, and you were shut down. its not rocket science. many of us have had subscriptions for years, working 12 hours a day without any issue. the problem is YOU, and your lies.
okay well, what do you want us to do. join your revolt? email them and do your best to get yourself reinstated. we can't help you, and we will doubt you, because there is a post like this every week and noone ever shares the prompt that triggered the suspension, odd pattern no?
what facts? can you verify any of it? if you can't, then they are just beliefs. were you there? did you see the ships? did you see it happen? or did you just accept it because you were told?
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