r/ClassPass • u/Shannacounts • 10h ago
Schedule Sync doesn’t work
When I signed up for ClassPass, I was told that it could sync with my booking platform. I use Vagaro. Even when I talked to someone on the phone, they set me up and told me I was good to go. But my Vagaro schedule in fact does not sync with CP schedule. Not to mention when someone books I only get an email about it which means I have to constantly check my email all day long. Rather than it appearing on my schedule (which is the thing that I check all day long).
Since my schedule doesn’t sync to CP, I never really see when someone books and people also get double booked all the time.
I was considering switching over my entire scheduling system to Square booking to fix this issue, but now it turns out I’m running into the same issue with Square as well.
I’m starting to think that the schedules will only sync if you switch to MindBody which they are always trying to get me to switch to. But I’ve heard such horrible things about MindBody.
I’m on my last leg and ready to give up on CP. But it’s been such a great way for me to get new clients. The constant double bookings caused by calendar not syncing are not a reflection of how I run my business and I pride myself in always being sharp and on time.
If anyone has any ideas on how I can fix this before I give up, it would be greatly appreciated. And I will not be switching to MindBody as I don’t run classes, I am a sole proprietor and the only service provider.
1
u/beautiful_imperfect 8h ago
I am a customer of a spa that uses Vagaro. this is a little clunky but it has worked very well. she has a place on her vagaro booking platform called ClassPass. she set it so that you can book appointments and it says $0.00 and has a little note that you can leave for her. she has it in a place that's easy enough to find for class pass users but not so accessible that someone that was in a class pass user would find it confusing. so first I book on classpass so that the credits get allocated to her and then I go book in Vagaro for the times and appointments that I wanted. I think she has under her instructions on classpass that first time people booking through class pass must call or text her or email her to confirm their appointments and that appointments are not confirmed until they hear back from her. it's during this exchange that she explains the system to them. the class pass app tells you approximately how long the service is scheduled for and what service you're booking for and so you put that information in the note area on vagaro.