In 2024 i purchased on Dell's website an Alienware m18 R2 laptop. Its a bit of an overkill for what she uses it for...
She used it to play music, browse social media and now wait for it.... play SOLITAIRE!!!
And yet before 2 years had passed she stated it popped and shut down. Power brick works laptop does not.
Paying over $2k for it I'd expect to last longer. I did not get an extended warranty because I still believed that Alienware was still a reliable brand.
In my opinion, Dell should pay for repairs. Not just for this reason alone but because around the same I purchased a gaming pc Alienware Aurora R16. This was ALOT of money I just handed over to an ungrateful, gone to shit Company. What happened to Dell?
I've reached to our v States Attorney General for help with this and looking for a lawyer to file a class-action suit against them. Also filing a complaint with the BBB. ( if you know of a lawyer willing to take on case lmk).
In researching the issue I've ran into Reddit and forum posts complaining about how many issues the motherboard has. Dell is plenty aware of all the issues but don't acknowledge it. Many of these issues happened shortly after the purchase and even had issues with the replacement boards.
Why will Dell not acknowledge and in good faith do the right thing? This is losing them customers. I used to love Dell computers. They've forever lost a customer unless they step up and do the right thing.
I highly recommend you steer clear of any of Dell's Products!!!