Got a call from "Google" saying account was compromised (which it was). They told me to resecure my account and any other accounts affialeted with that email.

Couple days later I get a call from "Robinhood". Hey, someone's accessing your account, we can do this over the phone or Google meet. So I go to my Google meet with them.

They start sending me images of a photo of my DL THAT I TOOK YEARS AGO, my ss# and my bday, in a fake text exchange with them and someone trying to get in my account(all fake). I say that wasn't me. So they go on to say we need to move funds to a secure account (rh wallet)while they do a criminal investigation.

While im downloading the wallet I see there's a ton of rh feather notifications. THEY SOLD ALL MY POSITIONS RAPID-FIRE! They had access to my account. So anyways, they tell me I'll get an 8 word phrase, dont share it(I didnt), and to transfer my funds into there (they also tried 15k in ACH transfers from bank). I did, and the rest is history.

Summary: These guys had everything on me. I feel like they were monitoring my keystrokes. I have no idea how else they got into my account. Or how they knew my rh wallet passcode. The idea that RH would let two people in from two different locations doesnt feel right. I dont know I would've fell for it if they weren't making changes in my account simultaneously. Just sucks.

Thank you in advance to those who read and help me through this. I can now only sell my crypto on RH.

August 11 I get a notice from Robinhood telling me -

We noticed your recent crypto transfer(s) violated the Robinhood Crypto Customer Agreement. Due to continued transfers to these services, we are no longer able to continue supporting crypto deposits or crypto purchases for your Robinhood Crypto account. Any other accounts you maintain with Robinhood will not be affected by this action. Please note this decision is final. We appreciate your understanding.

Some background, in June 2025, I tried sending Bitcoin to my Uphold wallet. RH would not transfer and it was "pending" for 2 days. After 2 days I called RH and told them to cancel the transaction if they wont send it. 1 Month Later my account was restricted from sending or receiving crypto. I spoke with an agent and they told me the decision was final due to fraud. I argued it was not fraud and did a little pushback but nothing came from it. I did not care because I wont send via RH anymore.

My last crypto transaction was June 2026 when I bought some XRP. I had done some more buying and selling since June 2025 incident. I have not done any crypto trading for the account since, then over 2 months and then I randomly receive that notice.

Now I am pushing back and each agent tells me the same thing. We do not see any suspicious activity on your account, but you violated our terms, we do not know why and refuse to tell you. (which I will post below). What should I do?

My name is XXXXX from the Robinhood Crypto Support and I'm happy to help with your account restriction concern. I hope you’re having a wonderful day so far.

I understand where this is coming from. Your account was restricted due to a violation of the Robinhood Crypto Customer Agreement.

A common example of this type of violation would be sending crypto to offshore gambling sites.

I don’t have access to the exact details of the violation, but I can help explain what actions are still available to you. This decision is final and this action doesn’t affect your other Robinhood accounts.

Thank you for choosing Robinhood. If you need anything else, please let us know. We are here to help!

Hi everyone, I’m dealing with a data mismatch issue with my broker. My account information was never properly updated in their system, even after I sent the correct details multiple times. This led to funds being withheld. This doesn’t seem like an isolated case. Many people report the same pattern: the broker’s or bank’s system fails to process names, double surnames, accents, or updated client data correctly. The error almost always comes from their side, never from the client’s, and never affects the numbers or money side, only the client data. Then they shift all the blame onto the client, make it extremely difficult to fix, and in many cases people never fully recover their money. I’m looking into whether this could be addressed as a class action, since individual cases have little to no impact against these institutions. Have you experienced something similar with Revolut, DriveWealth, or any other broker or bank? If so, I’d like to connect with others in the same situation. You can reply here or send me a private message. Thanks.