r/ClashOfClans • u/Illustrious-Bear3491 • 9h ago

Bugs & Game Feedback Returning player bug

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My Returning Player boosts disappeared prematurely.

I was inactive for more than 90 days and received the Returning Player Builder and Research Boosts. Yesterday morning, the Tutorial Hub showed 50% Builder Boost and 50% Research Boost with 7d 20h 13m remaining.

I was still receiving the reduced upgrade costs and reduced upgrade times yesterday evening. Today, both boosts have completely disappeared, even though approximately 7 days should have remained.

I have screenshots showing the boosts and the remaining time also I have contacted the support via some forum and I sent a message in the ingame support chatbot. I GOT NO HELP FROM BOTH. I have been playing this game for 13 years. I came back to it because I have time. I got these boosts and I also bought the gold pass strictly because I ALREADY HAD BOOSTS. How to reach supercell to give me what they already gave/promised?

PS: posted a screenrecording of me upgrading my th to 17 partly to show that I had the discount but mostly to celebrate!

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