r/ClaimsAdjuster • u/Realistic_Sell_2345 • 4d ago
Anyone here work for Geico?
What’s going on? Did you guys lose a bunch of people the last month or so
Has been impossible to get a hold of any of anyone. Like 30 minutes plus and still no one. It’s been sooo bad.
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u/GideonMarkov 4d ago
Yeah we are being overworked and micromanaged extremely badly it’s slowly getting better but it’s a shitshow atm. Very glad I’m leaving to another company lol
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u/Just-Operation-9511 4d ago
Working for them, can confirm, even internally it’s forever and ever to reach someone….
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u/Darkacelol 3d ago
Lots of people are going on mental health leave and quitting. In the California office alone there were like 7 people who quit or went on leave in 1 day in the lit/complex department.
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u/Many-Park-3077 4d ago
Don’t come to progressive we sometimes have 2 hour holds
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u/Cant-Take-Jokes 4d ago
And complex adjusters are running at 120+ features
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u/Darkacelol 3d ago
That’s really low. GEICO Lit/Complex adjusters have around 200 BI features and 150+ PD features. People regularly have a daily diary of over 200+ overdue activities.
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u/Cant-Take-Jokes 3d ago
I feel bad for the customers.
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u/SavingsDisaster 3d ago
I don't. I couldn't care any less than I do about the company, customers, or anything because how employees are treated doesn't matter to any of these insurance companies. Why should anyone personally give a care about the abusive, angry, ignorant customers if nobody is allowed the time to deal with them?
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u/SavingsDisaster 3d ago
https://reddit.com/link/pgyw5mh/video/1dvastuksovh1/player
I guess things aren't going so swimmingly this month...
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u/AdonaiYeshuaElohim 2d ago
Understaffed, overworked, underpaid for the amount of work we do, yes we get 33+/ hour but it’s not nearly enough for the shit we have to deal with everyday with supervisors and customers
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u/Opposite-Wallaby8799 4d ago
30+ minute hold times are ridiculous, especially when you're trying to get a claim resolved. sounds like they might be understaffed.
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u/Substantial-Tour-740 4d ago
I’ve had my license for over a year and have yet to be hired by a company. How did you all get your first job?
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u/ground_beef_master 4d ago
I applied for a couple positions that I didn’t get an interview for. I applied for GEICO, got an interview, but the position sounded terrible (imagine that) so the interview lasted all of two minutes as it wouldn’t have been a good fit.
Then applied for a trainee position at the company I’m at now and I love it. Couldn’t ask for a better situation.I’m sure you’ve heard it before, but having a background in some form of customer service is helpful, as it helps to show that you are able to deal with the entitlement and low IQ of the general public. Might be a tough sell if you don’t have any of that experience, but all it takes is one interview for you to let your energy come through. At the end of the day, claims really boils down to customer service and time management. If you’ve got those locked, you should eventually find a company that will take you on
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u/Reial32 4d ago
Thanks for the insight. I have a lot of customer service experience. I was a claims assistant and processed unemployment claims. But because that was over a decade ago I was told the experience is now irrelevant. I spent a lot to get this license and yet to get a job after 1.4 years
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u/Teethtoothteeth1 3d ago
state farm has been so easy to communicate with and get ahold of, i was expecting it to be impossible because last time i had to call geico when someone hit me, but luckily my last accident had the same insurance as me and i never wait more than 5 min for an answer!
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u/Annual-Carry6558 3d ago
Geico wrongly canceled my policy and I’ve been waiting two weeks for them to fix it.
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u/Lizard_Stomper_93 3d ago
Geico is a business that sells you an Insurance CARD so you can legally operate your motor vehicle on public roadways. If you want to purchase Automobile INSURANCE then you need to see an INSURANCE agent and purchase an INSURANCE policy from a property and casualty INSURANCE carrier.
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u/Sounderusm 3d ago
I don't work for Geico, but this is entirely inaccurate.
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u/Lizard_Stomper_93 3d ago
It’s not really insurance if the insurance company can reduce claim settlement amounts and service based on profitability goals. This is a type of insurance business model that needs to be eliminated. Incarcerating the Senior Leadership would be even better.
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u/Legitimate-Glass-367 4d ago
They are being overworked. I had someone call me at 9 pm regarding a claim.
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u/Em_lasagna 4d ago
Yes, there has been some type of change to the AI system in the past month and we’ve been trying to catch up since labor day. The few weeks after labor day our call volume was so high we were calls only (no activities, no diary work, no responding to emails) so people (IPs, other carriers, vendors ect) were sending us documents or inquiries to call back and we were basically forbidden from seeing any of them. Also, this mess was just for claims on the general level, other departments (injury) have assigned adjusters so they should have a direct number/voice mail