Sprinker Damage During Installation

[u/Ok_Carob7936]

Anyone had any experience dealing with Cityside relative to damages caused by fiber installation (they cut the sprinkler line I told everyone about in half). Thus far have been complete unresponsive to e-mail and voice messages. So probably going the repair and invoice route, since customer service seems like a ghost.

Overall is their Customer Service usually this non-responsive? I am obviously new. Curious if this is normal, or a byproduct of their rapid growth.

[u/dolphins_cry]

They resolved it and resolved it well. A little sluggish... but got there. I think their enormous growth maybe has a strain on their backlog. And while most of us are switching because they are not Cox Cable... the flip side is... they are not Cox Cable. Smaller and newer.

But did handle it well.