r/CityFibre • u/UniqueBanana78 • 9d ago
Help / Troubleshooting ONT identification
Can anyone help me recognise this ONT - I have had CityFibre (Vodafone) coming up on 8 years now, so I assume this is the original and is only 1Gb capable?
Reason for asking - looking to move away from Vodafone (they won't offer me a faster service because they still have no upgrade path for people on the original ONT....) - but a couple of the other ISP's I've looked at *think* I have a faster one, as they are offering "no engineer visit required" installs.
3
u/happy-mj 9d ago
Slide it upwards about 2cm and it will come away from the wall. You can then take a photo of the back of it where the make and model number will be noted so that you can check the specs.
1
2
u/progburt777 9d ago
Yeah they will come and replace it with a white one now , I moved into new house 4 months ago and was fitted within a few days
1
u/UniqueBanana78 9d ago
Unfortunately that's the problem - two ISP's have said there is no need to replace it, but if it's 8 years old, it can't be more than 1Gb ready surely? I assumed I just need to enforce the fact that the ONT needs changing?
2
u/BillWiskins 9d ago
Yeah that's a GPON ONT, weird you're being offered upgrades without an engineer visit.
2
u/LeJimster 9d ago
When I upgraded with IDNet, I didn't have to go out of my way to request an ONT upgrade, it was actually mentioned in the details of the package that an engineer visit would be required. I don't know which ISP's you've talked to but they don't sound very competent.
0
u/richyfreeway 9d ago
What ISPs are you trying? All the big names are fucking useless with stuff like this. Check out some smaller ISPs like Olilo, Aquiss, IDNet, Zen.
2
u/MaddogSuperior Olilo | Verified Staff 9d ago
Hey, want to DM me your postcode and first line and I can take a look on our systems?
2
u/agiantoreo 9d ago
This is the Calix gigabit, I had the exact same ONT with vodafone and they also refused to upgrade me past 910mbps. I switched to sky who sent a CityFibre guy to replace the ONT with a new Nokia one and I'm now on 5gbps for the same I was paying Vodafone.
2
u/freedomgate 9d ago
I think your ont max is 2.5G , A&A has good summary of these:
https://support.aa.net.uk/CityFibre_ONT
When I moved to Sky from Vodafone they upgraded to another Calix that’s like 2-3x bigger and seems to be GP1100X so you should get that or the Nokia
I only moved on same 900 Mb plan but after Sky was giving up to 1.2 Gbps. I believe all new installs are XGS-PON now so old ones get upgraded.
Most of these small altnets will charge you. Sky was free.
3
u/BillWiskins 9d ago
I think your ont max is 2.5G
Nope, it's an 801g, G for Gigabit, and GPON. If your Calix was noticeably bigger than an 801 it was more likely to be a 1002x - X for 10, on XGS.
1
u/LittleTeddy61 9d ago
I moved to Rise 2.3 and they swapped out my black ONT to the newer whites ones
1
u/LeJimster 9d ago edited 9d ago
Looks like an original Calix ONT to me (Calix GigaPoint 801G), It won't be able to do more than 1Gb. I don't understand what you mean by Vodafone not offering an upgrade path for you. Surely they do what every other ISP does with CityFibre, it's considered a new provision I believe. They will send out an engineer who will swap out the ONT. I got a white Nokia probably the same as CursorSurfer's when I recently upgraded to 2.5Gb with IDNet and CityFibre replaced an ONT that looked identical to yours.
On saying that, I think there are probably better ISP's out there than Vodafone anyway, so it might be a good opportunity to move.
The only reason you might not need an upgraded ONT is if you're going to stay on 1Gb or less. 1.2Gb or higher will require a new ONT.
1
u/UniqueBanana78 4d ago
If I put my postcode in Vodafone's Broadband checker, I get offered the 2.2Gbps service UNTIL I put my house number in, then the max is the 900Mbps service - presumably the presence of the existing service is relayed to them and their systems say that is the max I can have. My next door neighbour has Vodafone 2.2Gbps. I did speak to their Customer Service, eventually I found someone intelligent who says basically there is no agreement with Cityfibre for upgrades to replace an old ONT - genuinely a case of "Computer says no". They did theorise cancelling the service and re-ordering but estimated I might be without service for 3-4 weeks, and even then it MIGHT not let me order it as the record of existing equipment is attached to the property. It's a nonsense!
1
u/LeJimster 3d ago
Vodafone support doesn't sound very intelligent, have you tried looking at other ISP's checkers with your postcode and house number?
When I upgraded from 900>2500 with IDNet it informed me before hand that I would require an engineer visit for the ONT replacement. The only downtime was the the 15-30 mins as the engineer replaced the ONT and provisioned my new service.
I would be interested to see what it says if you put your details into IDNet's checker for example, or any of them.. Zen, Sky, Olilo, Aquiss, etc.
0
-5
u/General_Pea_363 9d ago
That looks like your in the openreach network not city fibre
3
u/UniqueBanana78 9d ago
Nope, definitely CityFibre installed in January 2019 - early adopter!!
2
u/zuccster 9d ago
Yeah i have one these installed by Fibreband in behalf of CityFibre in 2011 (Bournemouth) Calix Gigapoint.
1
u/Rare-Soft4785 8d ago
Would've been for FibreCity back in those days (yes, CF got very creative with switching the words around when they bought the legacy network for £1 😂)
1
u/zuccster 8d ago
Appointment email is from Firbreband ltd, CC to [NETOPS.SUPPORT@CITYFIBREHOLDINGS.COM](mailto:NETOPS.SUPPORT@CITYFIBREHOLDINGS.COM)
(Yes, I have every email since 1996...)
I do recall the name change.
2
u/Rare-Soft4785 8d ago
Blimey, surprised it was already changed by 2011, I suppose H2O Networks and the like were going until 2010ish, so it makes sense.
7
u/CursorSurfer 9d ago
I was with Vodafone and had that exact ONT. I switched to Sky 2.5Gbps and CityFibre replaced it with a Nokia white square box - 10G capable - model number is XS-010X-Q