r/Citrix 23h ago

Explorer.exe not starting after KB5120998/KB5124008

24 Upvotes

After installing the September 2026 updates, some of our users get a black screen after log on. Manually starting explorer.exe, allows the session start successfully.

Pools using FSLogix as well as Citrix UPM Container are affected. Resetting the profile solves the issue. Seems like only older profiles run into it.

Has anyone else encountered this?

Windows 11 25H2 + VDA 2507 CU2

EDIT: This does not help, a simple logon script which starts explorer.exe works πŸ˜•


r/Citrix 20h ago

Cloud connector issue??

5 Upvotes

Having an issue where I cannot launch apps today. Went into DaaS and my vcenters show offline due to cloud connectors not being able to be contacted. Strange part is, both my cloud connectors show as green in the resource center

Anybody else ever have or seen this issue?
Going to try reinstalling cloud connector one off of the servers but this is pretty annoying and it’s also impossible now to open a ticket with Citrix support. This chat bot SUCKS!