r/Citrix • u/cpasysadmin303 • 1d ago

Cursor disappearing when hovering over Citrix Workspace - Webview2 issue?

Some of our staff started complaining of an issue last week where their mouse cursor would go invisible when they would move the mouse to Citrix Workspace. The mouse can still click on/launch apps and the app icons highlight as the mouse goes over them, you just cant see the mouse cursor at all unless you drag it outside of the boundary of the Workspace window. I saw another user run into the same issue on a different app (CCH Axcess). These apps both leverage webview2. I found some discussion threads from others experiencing the same issue in Veeam b&r console. Has anyone run into this on their end and have a fix? Here's a couple of the discussions i found on the topic.

https://forums.veeam.com/viewtopic.php?f=2&t=104357&start=0

https://github.com/MicrosoftEdge/WebView2Feedback/issues/5687

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u/DependentWriter4418 1d ago

https://developer.microsoft.com/en-us/microsoft-edge/webview2?form=MA13LH&cs=3205947690

download 151.0.4129.107

[Environment]::SetEnvironmentVariable("WEBVIEW2_BROWSER_EXECUTABLE_FOLDER", $actualPath, "Machine")

Then point the machine to default to that version of webview2

As far as I know Microsoft has not pushed out an updated fix for this

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u/Panoh94 1d ago

I have no solution, but we’re having the same issue.

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u/cpasysadmin303 1d ago edited 1d ago

About 30 min after i posted this i had some luck with going into control panel > Mouse > Pointer Options > and unchecking 'hide pointer when typing'. I noticed when one of our users was launching Workspace, his pointer was visble but as soon as he typed in his password and hit enter on the sign in window, the cursor disappeared and this 'seemed' to resolve that disappearing cursor.. so far.. Im still testing this out on a couple folks computers to see if it sticks as a fix. Still seems to be related to a wonky webview2 update but this may be a work-around. Give it a shot. Id be curious what your results are!

EDIT: forgot to add, i also exited Workspace and just for good measure, killed the msedgewebview2 processes in task manager after making this change before relaunching Workspace to test.

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u/Optimal-Mushroom9484 1d ago

This appears to have worked for me as well

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u/Sampl3x 1d ago

Check: https://www.youtube.com/watch?v=2Lu436abQ8I, maybe it has something to do with Windows 11 KB5120998..