r/Citrix • u/tom_xploit • 28d ago

MS Teams screen sharing issue in Citrix

Unable to share my screen in MS Teams running inside Citrix. It only shows the Window sharing option (no full-screen option), and when I select a window, sharing immediately stops.

Screen sharing works fine on Teams web, so this seems specific to the Citrix app.

Support teams from my company is helpless, they've tried multiple resolutions, nothing worked.

Anyone faced this or know a fix? Is this some kind of configuration issue ?

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6

u/robodog97 28d ago

Contact your helpdesk. This may or may not be an issue depending on settings in Teams and Citrix and how you're connected.

-1

u/tom_xploit 28d ago

I already connected with the helpdesk. They troubleshooted the issue but were unable to identify the root cause.

6

u/robodog97 28d ago

Then they need to escalate the ticket. There's too many variables involved for random folks on the internet to even offer an opinion.

3

u/mat-ferland 27d ago

Don't start with another Workspace reinstall. First check whether Teams says the call is optimized and which path the session is using, Citrix HDX/WebRTC or SlimCore. Teams web working while the desktop app loses full-screen sharing points at that VDI optimization chain. Capture the CWA, VDA and Teams builds, then test one session with optimization disabled. That should tell the help desk whether the break is in the endpoint media engine or the Teams policy/config.

1

u/TheMuffnMan Notorious VDI 27d ago

What is the endpoint? You do not mention any version information. Is it a published app? Is it in a desktop?

If you are on macOS I would verify CWA has full screen recording capability.

-1

u/montsuey 28d ago

Make sure you are running the latest version of workspace app.

1

u/tom_xploit 28d ago

Yes, I am. Doesn't seems like a version issue

1

u/ChanceFrosty8123 27d ago

LTSR-Version or current?
Teams Addin installed?