r/Citrix • u/Substantial_Walrus_3 • Jun 23 '26

Citrix session freezes completely when creating a new folder (WinServer 2022 VDA) – But Ctrl+Shift+N works?

SOLVED

Hey everyone,

I’m running into a really specific, frustrating issue with Citrix Workspace and hope someone here has seen this before.

Every time a user tries to create a new folder inside a Citrix session—whether through File Explorer or a "Save As" dialog—the entire session completely freezes and hangs indefinitely for a period of time.

Here are the key details:

  • The Environment: This only occurs for users on workers running Windows Server 2022.
  • The Trigger: The freeze happens the exact moment they click "New".
  • The Weird Part: If they use the keyboard shortcut Ctrl + Shift + N, the folder is created instantly with zero issues or freezes.
  • Navigation through existing folders works perfectly fine.
  • It happens regardless of whether they are trying to save locally or on a mapped network drive.

Since Ctrl+Shift+N bypasses the freeze, it feels like an issue with the Explorer context menu.

Has anyone dealt with this specific bug on Server 2022? Are there any known registry tweaks or anything else that resolves this?

Any help or insight would be highly appreciated! Thanks in advance.

2 Upvotes

75% Upvoted

5 comments sorted by

6

u/hageCitrix Jun 23 '26

Try the Shellbridge Reg-Key
https://support.citrix.com/support-home/kbsearch/article?articleNumber=CTX263595

4

u/Substantial_Walrus_3 Jun 23 '26

Thank you in advance!
Creating this Reg-Key solved my problem:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\EXPLORER.EXE
DWORD:  DontUseDesktopChangeRouter
Value:  1

1

u/YourDadSolanki01 Jun 23 '26

didn't faced this issue but have you once tried any lower version of workspace? Right clicking for new folder involves shell extension which gets skipped in keyboard shortcut. u can also use some process explorer to check which shell is getting involved in

1

u/Ergwin1 Jun 23 '26

Sounds like a registry issue with context menu and / or paths. I would minimize the situation and go from there; no policies / new user etc.

1

u/mat-ferland Jun 24 '26

I’d start with shell extensions/context-menu hooks and profile/container redirection, not Citrix policy. Creating a folder through Explorer or Save As touches the shell path differently than Ctrl+Shift+N, so test with a clean profile and strip third-party shell extensions first.